SAIC
DC
Description SAIC is seeking a Monitoring Lead-Application Hosting candidate to support our DOT contract. This person is responsible for the design of the DOT SMS and supporting the Service Management System operations, to include engineers and the SMS development life cycle. Full-time onsite at DOT HQ, Washington DC This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, applications, and storage systems - through OpenText, OBM, SiteScope and other tools. Resolves and appropriately completes assigned tasks and change requests, acting as an escalation point for monitoring-related issues. Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. Creates alerts and notifications based on service availability. Creates policies and procedures for performing monitoring and standardizes...