SAIC
DC
Description SAIC is looking for an IT Operations Manager that will be responsible for the end-to-end operation, maintenance, and modernization of the agency's IT infrastructure, including end user services, asset management, enterprise support services, cloud platforms, business applications, and traditional on-premises systems. The IT Operations Manager ensures that systems and services operate reliably, securely, and efficiently while leading teams that support networks, servers, cloud environments, end user technologies, and enterprise applications. The role provides leadership in daily operations, incident management, infrastructure stability, customer support, and strategic enhancements. Primary Responsibilities End User Services Leadership: Oversee service desk operations, escalations, desktop engineering, VIP support, and customer-facing technology services. Ensure timely resolution of incidents and high-quality support. IT Asset Management Lifecycle: Manage full...