Sierra7
VA
The IT Support Technician will play a key role in developing, maintaining, and optimizing the technology systems. The IT professional will be dedicated to training and supporting employees with new systems and procedures, ensuring they can effectively utilize the latest technologies. Effective communication through the ticketing system is crucial, aiding in future troubleshooting and providing detailed information for escalating tickets. This position is considered Hybrid, and you will be required to go onsite 4 times a week in McLean, VA. Position Responsibilities: • Will be the first point of contact for technical support and guidance to various teams within the organization. • Address and resolve hardware, software, and network connectivity issues. • Assist with the deployment, maintenance, upgrading, and troubleshooting of laptops, ensuring smooth operations. • Assist with user accounts and password resets and maintain adherence to documented...