3 customer service jobs found

ECS is seeking a Project Oversight Manager to work remotely . This position identifies project goals, objectives and scope, and creates project plan/documentation that outlines the tasks, timelines, and resources required. Works directly with the Manager and the team members (both employee and contractor), communicates with stakeholders (especially managers), manages risks and issues, and monitors progress to ensure that all projects stay on track. Provides reporting to upper management regarding status of all projects, when requested. Responsibilities: Work alongside (and in conjunction with) Intake, Modeling, and Data Science team members (approximately 12) and the Manager of Intake and Modeling to develop realistic project schedules, given changing priorities and resource availability. This may involve two to three dozen customer projects at any one time, in addition to non-project deliverables with longer timelines. Maintain a master team calendar of...

Role Overview We are seeking a Senior Technical Program Manager (TPM) to join our Professional Services organization and lead complex, customer-facing data platform initiatives centered on Databricks and modern cloud data architectures. This role is ideal for a TPM who thrives at the intersection of delivery leadership, technical depth, and customer engagement. As a Sr. TPM, you will own the successful execution of multiple concurrent programs for digital-native and technology-forward customers, guiding initiatives from post-sales kickoff through final delivery. You will work closely with solution architects, data engineers, cloud teams, and client stakeholders to ensure programs are delivered on time, within scope, and aligned to business outcomes. This position plays a critical role in connecting customers, delivery teams, and internal stakeholders, ensuring technical programs move forward with clarity, momentum, and measurable impact. What You'll Do Lead end-to-end...

ECS is seeking an experienced NIH NIAID Enabling and Advancing Technologies (NEAT) Program Manager to work remotely providing Portfolio Financial and Contract management services. Please Note: This position is contingent upon contract award. This engagement provides a spectrum of management, technologies development, applications/software engineering, bioinformatics support, and professional development. The Program Manager will provide professional support services, technical leadership, ensuring the efficient and effective delivery of services and projects across all tasks. The Program Manager will be responsible for the day-to-day management and oversight of work performed under this task order. The NIAID NEAT Program Manager serves as the program manager responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor...