20 customer service jobs found

Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and...

Description SAIC is seeking a Facilities Manager to maintain the overall strategic vision of our customer's IC Campus and the analyses required to ensure all budgeting, manning, planning, programming and other considerations are accounted for and captured in J-PMO documentation. This position will be responsible for government oversight as well as identifying and prioritizing the coordination of elements between IC Campus partners that may be assessed as measured for increased efficiencies. This position will also rapidly identify and communicate any issues, from the IC Campus development, that pose a risk to the customer's current and future operations. The primary function of this position is to maintain the IC Campus Coordination Matrix or other coordination planning documentation between IC partners. Duties include: Coordinate with customer, IC Partner(s), and Fort Belvoir on topics that will affect those stakeholders. Provide rationale and impact...

Description SAIC is seeking a Service Desk Lead to support our federal customer. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the mission of maintaining public confidence. This position will require on-site work in Arlington, VA. Responsibilities: Provide ITIL 4-aligned leadership, ensuring the Service Desk team adheres to processes and meets service level agreements (SLAs). Comprehensive understanding Technical tools used for Service Desk operations including telephony systems, software, network, workforce management, and knowledge management. Practical knowledge of key service desk metrics including ASA, FCR, and CSAT. Manage shift schedules, ensuring staffing and skill levels align with operational requirements 24/7/365. Implement and monitor queues to appropriately handle incidents and requests within established timelines. Coach, mentor, and support Service Desk analysts across shifts to...

Description SAIC has an immediate opening for a Hosting Services Manager (SETA) in Chantilly, VA to assist a government customer oversee service requests for public/private cloud services, SIGINT data processing, and the data centers those systems reside within. The successful candidate will support a government customer with assessing user needs, capturing requirements, translating them into strategic objectives, and shepherding them through service delivery. The successful applicant will serve as line manager, participate in a team of Systems Engineers and Technical Advisors (SETAs), and oversee the activities of various service delivery providers. Candidates will assist the government with managing organizational costs, schedules, and scope commitments to ensure successful mission outcomes. The successful candidate must be able to : Serve as the technical liaison between technology delivery vendors and government stakeholders. Perform market research and keep...

Description SAIC's dynamic team of acquisition professionals underpins critical business areas and strategic initiatives across Mission IT, Enterprise IT, Engineering Services, and Professional Services. SAIC's Business Management organization is seeking an experienced and highly adaptable Contracts leader to support its Navy Business Group (BG). This position will support bid strategy and contract execution across the customer base, focusing on initiatives that drive growth for the organization. The successful candidate will act as a strategic partner within the business group and across the enterprise, leading the business group's team of contracts professionals fostering a culture of teamwork, continuous process improvement, and performance excellence. This position is located in San Diego, CA. Candidates must be able to go into the office 2-3 days a week. Position Description: The manager will be responsible for overseeing the C5ISR & Training...

Description The Vanguard 2025 program has an opening for a Technical Project Manager to support the Network Design and Engineering Division at the Department of State (DoS). The Technical Project Manager is a highly motivated leader, focused on disciplined processes that guide mission-critical project initiatives from concept to deployment into production environments. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and project management support to internal/external customer stakeholders. Technical background in network engineering required. Supporting disciplined Information Technology (IT) service delivery best practices; this role has leadership responsibilities for managing project tasks, business and process analytics, documentation, scheduling, forecasting, and reporting. The Project Manager role will require frequent interaction and coordination with a variety of stakeholders to include (but not...

Description SAIC has an opening for a ServiceNow Requirements Manager (SETA) in Chantilly, VA with experience capturing customer business needs, quantifying them into a software enhancement requirement package, and then facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management (ITSM) practices, such as ITIL, CMMI, and SAFe is a must as candidates will be required to evaluate proposed changes to a ServiceNow platform and prioritize requirements delivery of enhancements during delivery sprints. US Citizenship required. Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly is required to start and must be maintained. RESPONSIBILITIES: The successful candidate must be able to: Receive vague customer requests for enhancements to ServiceNow workflow. Interview those customers to capture a robust set of needs. Document those needs within a comprehensive set of draft business...

Description SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. This position is full-time on-site in Ashburn, VA. No remote options are available. Qualifications Required: Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance. Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience. 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager. 3 years of experience with working with incident management tools such as BMC Remedy. 3 years engineering experience within...

Description SAIC is seeking a Facilities Operations Specialist / Project Manager to support our customer in Alice Springs, AU . This position requires the ability obtain and retain an active TS/SCI clearance with a Polygraph, which requires US Citizenship to qualify. SAIC provides full-service facility management support to a large Federal Government organization. We conduct end-to-end project management and facility engineering/operations support for locations around the world. In this role, you will act as an interface between the site facilities operations contractor, design and construction contractors, outside vendors and contractors, Government staff, and the customers and stakeholders on matters related to facility operation and project management. Responsibilities include, but are not limited to: Facilities Operations Act as the liaison coordinating with Government representatives at multiple levels. Develop plans and conduct day-to-day...

Description SAIC is seeking a top-notch Occupational Health and Safety Manager to join our team in Chantilly, VA . This position requires an active TS/SCI Clearance with Polygraph or the ability to obtain . SAIC provides full-service facility management support to a large Federal Agency customer in the Intelligence Community. We conduct end-to-end project management functions, including Environmental, Safety, and Health (ESH), for a variety of projects and locations around the world. This position will report to and sit at the HQ-level and will serve as the Enterprise Safety Manager. Some of the responsibilities include: Evaluate compliance with applicable federal, state, and local laws as well as Department of Defense (DoD) regulations. Develop Standard Operating Procedures and other policy guidance for Agency-wide distribution. Develop and conduct training for broad audiences. Collect relevant data and metrics and prepare it for presentation....

Description SAIC is actively seeking a dynamic and experienced Senior Capture Manager to support the Air Force and Defense Agencies and Joint Mission team. This high-visibility role focuses on driving strategy, innovation, and growth within SAIC's expanding portfolio of solutions and services. Capture Managers are at the forefront of SAIC's Business Development efforts, responsible for delivering a continuous stream of new business opportunities while ensuring alignment with SAIC's mission, vision, and strategic objectives. In this mission-critical position, the Senior Capture Manager will lead multi-disciplinary teams to pursue and secure key opportunities, leveraging SAIC's proven strengths in cutting-edge technologies and mission solutions. Key Responsibilities As a Senior Capture Manager, you will: Lead Business Development Activities: Champion strategic initiatives to identify, qualify, and capture opportunities across Air Force, Defense Agencies, and...

Description SAIC is seeking a Cloud Configuration Manager & Release Manager to support our program out of US Army Transportation Command in O'Fallon, Illinois. The Integrated Booking System (IBS) is the lead execution system of the Defense Transportation System for the global shipment of ocean cargo in support of all peacetime, wartime, contingency, and humanitarian relief operations where Government personnel are involved. IBS provides the US Army Transportation Command the capability to electronically procure commercial transportation services for the global strategic deployment of DOD-sponsored cargo. The IBS suite of interoperable applications includes providing automated tools to support carrier contract requirement definition, rate and service solicitations and evaluation, vessel schedules, booking unit and sustainment cargo, producing shipment documentation, providing cargo offering and status information, providing payment information, and producing order,...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Business Analyst responsible for analyzing organizational needs, managing complex initiatives, and driving significant improvements across the enterprise. This role blends hands-on analytical and staff support functions with strategic leadership to enhance business processes, ensure compliance, and guide programs within a specialized domain. The analyst will manage tasks ranging from policy development and IT audit support to leading...

Description SAIC is seeking a dynamic and high-energy Deputy Program Manager (DPM) to lead and execute multiple high-visibility programs supporting cutting-edge satellite ground system engineering, development, integration, and sustainment efforts at Albuquerque, New Mexico. This role demands a leader who thrives in a high-tempo operational environment and has a deep understanding of satellite ground systems and their integration with space vehicles. The DPM will play a critical role in supporting Space Systems Command's Innovation and Prototype Ground branch (SSC/SDG) by driving the design, development, deployment, modernization, and sustainment of mission-critical ground systems for a diverse set of mission partners. The DPM will serve as a collaborative extension of the Program Manager, stepping in as a trusted delegate to oversee fast-moving efforts and maintain the highest standards of excellence in execution. Key Responsibilities Lead in a high-tempo operational...

Description SAIC is currently seeking a motivated, career and customer-oriented Senior Project Manager/SCRUM Master to join our team to begin an exciting and challenging career in Ashburn, VA. This position is hybrid-remote and requires 2-3 days on-site in Ashburn, VA per week. The successful candidate will be responsible for managing the day-to-day planning, scheduling, tracking, and reporting for multiple software development projects using Java and cloud technologies. The candidate will be responsible for: Coordinating the delivery of projects and managing any dependencies with other project teams within the organization. Leading and managing a team of people in a hybrid work environment. Lead daily stand-ups, sprint retrospectives, sprint reviews, and backlog refinement sessions. Working knowledge of SELC and associated documentation (project plans, charters, business cases, requirements documents, test plans, status reports, etc.). In-depth...

Description SAIC is seeking a highly motivated, career-oriented Senior Program Manager to join our dynamic team. This role encompasses leadership of a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program, delivering specialized space/counter-space engineering, scientific, and analytical services from Aurora, Colorado. This program provides comprehensive engineering, integration, modeling, simulation, and analysis services to address the needs of National Security space customers. By executing both ground and space studies, and conducting deployed collection campaigns, our team validates mission use cases and feasibility. We integrate mission, payload, and operational utility analyses to deliver critical mission reports that directly influence program development and operations. Our team is composed of Subject Matter Experts (SMEs) in diverse fields such as physics, mathematics, RF, optics, space acquisition and operations, and...

Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Network Delivery Manager to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer...

Description SAIC's Horizon 2 program is seeking you, our latest Space Operations Integrator to serve as a subject matter expert in the development of Operational Space Command and Control best practices. You will play a crucial role in providing recommendations for resiliency and availability of DoW software systems pertaining to space, best practices for securing supply chain, and enabling effective processes and procedures to protect the nations space programs. This position is based at Vandenberg Space Force Base, CA . In this role, you will be collaborating closely with the Space Systems Command's Battle Management Command, Control and Communications, and Intelligence (BMC3&I) Program Executive Office's Space C2 Program Management Office. Your primary responsibilities will involve contributing to the development, deployment, modernization, and expansion efforts of the Space C2 program. The position requires you having an in-depth experience with DoW program...

Description SAIC is seeking a highly strategic and dynamic Capture Manager to join our team and play a pivotal role in the continued growth of our Civilian Business Group (CBG). This role requires a proven track record of capturing large, complex federal contracts and an ability to work effectively in high-pressure, fast-paced environments. The ideal candidate will possess exceptional business acumen, a passion for winning, and the ability to manage and inspire large, cross-functional teams. The Capture Manager is responsible for the end-to-end ownership of two (2) to four (4) simultaneous pursuits, working closely with internal teams to mature opportunities through the Corporate Business Development and Capture Management Processes. This includes developing win strategies, building and managing diverse teams, creating compliant and compelling proposals, and driving innovative solutions. This role requires demonstrated business acumen and market understanding, with deep...

Description SAIC is actively seeking a dynamic and experienced Senior Capture Manager to support the Intel Space team. This high-visibility role focuses on driving strategy, innovation, and growth within SAIC's expanding portfolio of solutions and services. Capture Managers are at the forefront of SAIC's Business Development efforts, responsible for delivering a continuous stream of new business opportunities while ensuring alignment with SAIC's mission, vision, and strategic objectives. In this mission-critical position, the Senior Capture Manager will lead multi-disciplinary teams to pursue and secure key opportunities, leveraging SAIC's proven strengths in cutting-edge technologies and mission solutions. Key Responsibilities- As a Senior Capture Manager, you will: Lead Business Development Activities: Champion strategic initiatives to identify, qualify, and capture opportunities across NRO, NGA, and other Intel Space customers. Develop Winning Strategies: Define and...