4 jobs found

Description Job Description: Incident Manager This is a full-time, on-site position based in Colorado Springs supporting the NORAD & USNORTHCOM mission. The Incident Manager is responsible for overseeing the entire lifecycle of IT incidents-from detection to resolution-ensuring minimal business disruption and operational continuity. This role requires rapid response, coordination across technical and business teams, and proactive process improvement to enhance service quality and prevent recurrence of issues. The Incident Manager is a critical player in aligning IT operations with business priorities, ensuring smooth performance within agreed-upon service levels. Core Responsibilities: Incident Detection and Logging - Proactively monitor systems to identify incidents through tools, user reports, or automated alerts. Ensure accurate and detailed logging of incidents for effective tracking, reporting, and trend analysis. Categorization and Prioritization- Classify...

Description SAIC has a position available for a Service Strategy Manager supporting the NORAD/NORTHCOM NITES contract in Colorado Springs. You will be responsible for developing and implementing strategic plans to enhance IT services that meet the needs of our customers, ensuring alignment with the mission's objectives and goals. This role demands a strong understanding of IT service management, strategic planning, and customer relationship management. You will also be responsible to manage a small team of engineers and work collaboratively across all tasks on the program. Key Responsibilities: Strategy Development and Management: Identify the needs of existing customers by conducting thorough market analysis and understanding industry trends. Develop and implement IT service strategies that align with the N&NC's vision, objectives, and customer needs. Assess N&NC Enterprise IT offerings and capabilities to ensure they meet current and future...

Description As a Project Lead for the AF TENCAP HOPE 2.0 initiative, you will play a pivotal role in leading cross-functional teams to deliver advanced prototype solutions that meet the rapidly evolving needs of the United States Air Force. This high-visibility position requires a seasoned engineering leader with a proven track record in managing technically sophisticated teams and facilitating the end-to-end delivery of innovative solutions. In this role, you will oversee the full lifecycle of discrete AF TENCAP projects, from initial concept through successful transition. Leveraging your project management expertise, you will lead workforce planning, scheduling, risk mitigation, and technical execution to ensure mission success. Project durations typically range from 6-18 months, with scope and complexity varying across efforts. Larger initiatives will require full-time focus, while smaller projects may be managed concurrently, up to five at a time. Your leadership will...

Description SAIC is seeking a highly motivated, career-oriented Senior Program Manager to join our dynamic team. This role encompasses leadership of a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program, delivering specialized space/counter-space engineering, scientific, and analytical services from Aurora, Colorado. This program provides comprehensive engineering, integration, modeling, simulation, and analysis services to address the needs of National Security space customers. By executing both ground and space studies, and conducting deployed collection campaigns, our team validates mission use cases and feasibility. We integrate mission, payload, and operational utility analyses to deliver critical mission reports that directly influence program development and operations. Our team is composed of Subject Matter Experts (SMEs) in diverse fields such as physics, mathematics, RF, optics, space acquisition and operations, and...