Arrow Electronics
Shenzhen, Guangdong Province, China
Position: Assistant Manager, Engineering Operation Job Description: Principal Accountabilities • Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. • Implements service and team strategy plans and goals in collaboration with other teams/customers. • Coaching & training of team • Review business performance metrics, provides governance and resolution support • Implement and drive documentation and reporting of key metrics and results Job Complexity ● Coordinates and supervises the daily activities of business or technical support or production team ● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors ● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager ● Typically does not spend more than 20% of time performing...