Arrow Electronics
Gelugor, Penang, Malaysia
Position: Assistant Manager, Materials Planning Job Description: What You’ll Be Doing ● Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs. ● Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department. ● Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests. ● Track and report quality issues using reports from system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues. ● Manages a team responsible for maintaining inventory ● Implement...