116 customer service jobs found

Description SAIC's Solutions and Technology group has an opening for a SOC Supervisor. As the SOC Supervisor, you will be responsible for supervising a team of SOC Analysts and Technical Leads who provide first-level response to cybersecurity events across SIEM, EDR, and NDR platforms. You will oversee alert triage, incident escalation, staff scheduling, and operational documentation while driving high-quality service delivery and continuous improvement. For the right candidate, this position may be remote anywhere in the United States. Key Responsibilities: Provide direct supervision, coaching, and support to SOC analysts and Technical Leads, ensuring 24/7 operational readiness. Oversee triage of SIEM, EDR, and NDR alerts, ensuring proper prioritization, response, and escalation in accordance with defined playbooks. Act as the first line of escalation for complex alerts and incidents from Tier 0 enrichment and staff. Manage shift coverage, rotations, and scheduling for...

Standard Job Description The Shipping & Warehousing ASC Manager will provide leadership and strategic direction for site Shipping, Transportation, Warehousing, and Material Management operations supporting both the Chelmsford and Andover facilities. This position will lead a team of leaders and employees responsible for ensuring the safe, compliant, and efficient movement, storage, and delivery of material throughout the organization. The ASC Manager will be responsible for developing and implementing processes that support a growing multi-site operation, including the expansion of transportation capabilities and the establishment of effective processes for off-site warehousing and material movement. Key Responsibilities Provide leadership and direction to Shipping, Transportation, Warehousing, and Material Management functions across the Chelmsford and Andover sites. Serve as a leader of leaders , with direct responsibility for a Stockroom Supervisor and other...

Position: Quote Services Associate Manager Job Description: Job Description Our story As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides. About US: Join our dynamic Quotation team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for an Quotation Services Associate Manager. We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you...

Description SAIC has an exciting opportunity for a strong and dynamic Infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency. We are looking for someone with the ability to manage a team of over 140 people and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts. Job Duties Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and execution of Infrastructure-related service delivery and business growth activities. Demonstrates outstanding written and verbal communication skills. Effective at...

Description Position Overview SAIC has an exciting opportunity for a strong and dynamic infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency. We are looking for someone with the ability to manage a team and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts. Job Duties Provides day-to-day management and supervision of overall Enterprise Infrastructure monitoring team, involving multiple projects. Organizes, directs, and coordinates the planning and execution of Infrastructure Monitoring-related service delivery and business growth activities. Demonstrates outstanding written and verbal communication skills. Effective at resolving conflicts between...

Overview LMI currently has an opportunity for a Production and Publications Officer in the McLean, VA area. Interested in a work schedule that frees up your day and avoids rush hour traffic? The general hours for this position are 10:00PM-8:00AM, 4 days a week.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering...

Overview LMI is seeking a skilled Business Financial Manager  to support a Customs and Border Protection customer . Successful LMI Business Financial Manager will demonstrate competency in DHS budget process, financial analysis, SAP, project execution, leadership critical thinking, relationship management, and business growth while upholding the highest standard of ethical behavior. This telework position will require 1 day per week on client site in Washington, DC.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on...

Description SAIC is seeking an experienced Service Desk Team Supervisor to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor personnel performance within an IT outsourcing environment. This role serves as the primary escalation point for complex incidents while driving service excellence, SLA compliance, and continuous improvement across all support functions. A critical component of this role is the ability to produce, analyze, and present regular and ad-hoc operational reports utilizing ServiceNow and Genesys platforms. Key Responsibilities Liaise between client organizations and the outsourced service delivery team, participating in client review meetings and status briefings Monitor ticket queues, SLAs, KPIs, and service delivery metrics, generating regular performance reports Serve as primary escalation point for high-priority incidents and complex technical issues at any hour of operation Ensure...

Position: FTZ Assistant Manager Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.   A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to...

Position: Customer Support Associate Manager Job Description: Looking for your next big challenge? Arrow has the right opportunity for you! Arrow is seeking a Customer Support Associate Manager to lead our EMEA Value Added Services (VAS) Quoting and Order Management organization based in Gdansk, Poland. In this leadership role, you will oversee the EMEA VAS Quoting and Order Management organization, balancing operational priorities, customer expectations, and business objectives across multiple functions. You'll work closely with Sales, Supply Chain, Manufacturing, Asset, and Customer Service teams to drive operational performance, resolve complex challenges, and ensure an exceptional customer experience. Success in this role requires strong decision-making, people leadership, and a continuous improvement mindset, with a focus on developing talent, optimizing processes, and supporting the ongoing growth of the EMEA VAS business. What you will be doing Lead and...

Standard Job Description Manages the efficient flow of goods, services, and information between point of origin through customer placement in order to meet customer requirements. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. Insures that customer service and time objectives are achieved within existing financial constraints in order to meet marketing and financial objectives. Insures the execution and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions. Monitors the building of relationships with strategic customers through logistics initiatives. Oversees the integration of learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry...

Description: Manager, Contracts Management - Level 5 What You Will Be Doing The Manager, Contracts Management – Level 5 serves as a Contracts Manager within the Air Mobility and Maritime Missions Aero Line of Business (LOB) Contracts Manager. This role provides strategic leadership and oversight of contract management activities, ensuring alignment with business objectives, customer requirements, and regulatory compliance. The position requires a proactive leader who can operate in a dynamic environment, build strong relationships with internal and external stakeholders, and support mission success. This role includes approximately 25% domestic travel in support of program and customer engagement needs, which may increase if the candidate is not located in Marietta, GA. International travel may also be required. Key Responsibilities - Lead and manage contracts activities within the Air Mobility and Maritime Missions Aero LOB - Provide strategic guidance and oversight on...

Overview LMI seeks a Senior Acquisition Specialist to support a Customs and Border Protection program. The Senior Acquisition Specialist will provide leadership and oversight across acquisition support for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires on-site presence in Washington, DC 1-2 days per week   Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our...

Position: Customer Support Associate Manager Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. Strong businesses are built on strong teams. At Arrow, our Customer Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile,...

Description Position Overview SAIC is seeking an experienced Facilities Project Manager to support the operation, maintenance, sustainment, and modernization of critical facilities and infrastructure supporting mission operations in Springfield, Virginia . This position requires an active TS/SCI clearance with Polygraph to be considered. In this role you will lead facility operations, maintenance activities, infrastructure improvement projects, and contractor performance across a diverse portfolio of building systems and facility assets. This role combines hands-on facilities management expertise with project and construction management responsibilities, ensuring facilities remain reliable, compliant, secure, and capable of supporting mission requirements. The position serves as a key interface between Government stakeholders, Operations & Maintenance (O&M) teams, design and construction contractors, utility providers, and mission partners to deliver efficient...

Overview LMI is seeking a Technical Product Manager to lead a secure cloud platform supporting Department of War mission partners. The platform combines an Amazon Web Services (AWS) GovCloud environment, a DevSecOps delivery pipeline, and a unified front end that provides access to multiple products, applications, and solutions. The Product Manager will own the product vision, roadmap, backlog, user experience priorities, and delivery of platform capabilities that meet mission needs. Candidates must reside in the Fort Bragg, North Carolina area or be willing and able to travel there up to 50% of the time. Local candidates must be available for recurring on-site engagement with customers and technical teams. An active Secret security clearance and the ability to obtain and maintain Top Secret are required. Classified duties must be performed at approved facilities.   This is a product-focused leadership role requiring a technical background and...

Description The Director of Program Startup and Transition Management develops startup and transition solutions, plans, and materials, supports proposal development, post-proposal submission startup/transition planning, and performs as the startup/transition manager on select, enterprise and business group efforts. The position requires an individual with significant experience in large program startup and transition-related activities and who is an expert in those strategies, methodologies and execution. Superior written and oral communications skills are essential as is the ability to travel periodically for extended periods in the leadership and management of startup/transition activities. ROLES AND RESPONSIBILITIES: Develop reusable artifact and transition materials for use by solution architects across the company's portfolio of capture opportunities Support business development, capture, and proposal efforts through effective written artifacts and verbal...

Position: Supervisor, Warehouse Job Description: Monday to Saturday (5.5 day weekly) Mon – Fri: 8:30am to 5.30pm Sat: 8:30am to 12.30pm Work Location: Arrow Electronics PTP, Gelang Patah, Johor ​ What You’ll Be Doing Oversees the shipping and delivery of materials and warehouse personnel. Work in warehouse settings and for retailers and wholesalers and are involved in managing the loading of trucks, setting up delivery routes and unloading of material. Manage inventory and maintain communications with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of merchandise. Oversee the transportation of products from one location to another, such as from loading docks to warehouses or warehouses to stores. Conduct a cost analysis of several transportation companies in order to select one that is cost-efficient and able to handle the shipment loads. Communicate with trucking companies,...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.     Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, homeland, healthcare, and intelligence sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.   Responsibilities LMI is seeking a Program Manager to lead cost, schedule, and performance execution for a enterprise IT...

Description SAIC has an opening for a cleared Contracts Principal . This position is being offered onsite in either Colorado Springs, CO or El Segundo, CA. About SAIC's Business Management Organization SAIC's Business Management function encompasses the full acquisition value chain - from customer engagement and strategy development on the sell side, to program execution, strategic alliances, supply chain management, and subcontractor development on the buy side, to internal finance. Our team of dynamic acquisition professionals provides critical support across key business areas, including Mission IT, Integration, Engineering Services, SETA, and Professional Services, serving both external and internal customers. Role Overview: SAIC's Business Management organization is seeking an experienced and highly capable Contracts Principal to manage contracts and proposals within the Air Force, Space and Intelligence Business Group, specifically supporting the Defense and Civil...