2 data analyst jobs found

QED Systems, LLC, is currently recruiting a Program Analyst, ICIDS Site Lead tojoin our team at Fort Belvoir, VA to support our Product Manager Force Protection Systems (PdM FPS) contract. Duties: Represent the Integrated Commercial Intrusion Detection System (ICIDS) program and the PM Force Protection Systems (FPS) Program Office to the military installation (site), and the ICIDS installation contractor, from pre-site survey through the operations and sustainment for the ICIDS installation. Act as the interface/intermediary between these organizations and as the Program Office Subject Matter Expert (SME) for the sites assigned. Arrange site meetings/visits, participate in conference calls and design reviews with the site and installation contractor. Confer with the installation contractor’s site manager and Site Points of Contact (POCs) on a weekly basis and report results to the ICIDS Assistant Product Manager (APM). Coordinate with the site principals for...

Description SAIC is seeking a Service Desk Lead to support our federal customer. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the mission of maintaining public confidence. This position will require on-site work in Arlington, VA. Responsibilities: Provide ITIL 4-aligned leadership, ensuring the Service Desk team adheres to processes and meets service level agreements (SLAs). Comprehensive understanding Technical tools used for Service Desk operations including telephony systems, software, network, workforce management, and knowledge management. Practical knowledge of key service desk metrics including ASA, FCR, and CSAT. Manage shift schedules, ensuring staffing and skill levels align with operational requirements 24/7/365. Implement and monitor queues to appropriately handle incidents and requests within established timelines. Coach, mentor, and support Service Desk analysts across shifts to...