SAIC
CO
Description SAIC has a position available for a Service Strategy Manager supporting the NORAD/NORTHCOM NITES contract in Colorado Springs. You will be responsible for developing and implementing strategic plans to enhance IT services that meet the needs of our customers, ensuring alignment with the mission's objectives and goals. This role demands a strong understanding of IT service management, strategic planning, and customer relationship management. You will also be responsible to manage a small team of engineers and work collaboratively across all tasks on the program. Key Responsibilities: Strategy Development and Management: Identify the needs of existing customers by conducting thorough market analysis and understanding industry trends. Develop and implement IT service strategies that align with the N&NC's vision, objectives, and customer needs. Assess N&NC Enterprise IT offerings and capabilities to ensure they meet current and future...