2 technical lead jobs found

Description We are seeking an experienced and highly motivated Deskside Support and IT Asset Manager to oversee and manage the IT endpoint troubleshooting and asset management functions supporting a federal civilian government client. This role combines leadership, technical expertise, and operational oversight to ensure seamless delivery of exceptional IT service desk support and efficient management of the organization's IT assets. The ideal candidate will have solid experience in deskside operations, IT asset management, and ServiceNow platform utilization. They will be responsible for managing a team of approximately 30 geographically dispersed IT professionals while ensuring adherence to ITIL v4 standards and supporting overall organizational IT service goals. Key Responsibilities: Deskside Support Operations Manage the daily operations of deskside support, providing Tier 1, Tier 2, and Tier 3 IT support across various locations. Establish and enforce service...

Description SAIC is looking for a Task Order Manager to oversee a portfolio of FAA ATEPS Task Orders with responsibility for cost, schedule, performance and growth. The role is hybrid and requires at least 2 days/week onsite in Washington, DC. The Task Order Manager is responsible for planning, coordinating, and overseeing all aspects of assigned task orders to ensure successful delivery of contractual requirements, schedule adherence, quality performance, and customer satisfaction. This role leads continuous process improvement activities and leverages AI tools and automation solutions to improve operational efficiency, reporting accuracy, workforce productivity, and program performance. Key Responsibilities Program & Task Order Management: Manage day-to-day execution of task orders, ensuring compliance with contract requirements, service level agreements, and performance metrics. Serve as the primary point of contact for government customers, stakeholders,...