2 customer service jobs found

Description Project: Joint Fires Network Division: Technical Manager Operations and Execution - Operations Support Group Location: Pearl Harbor, HI Role Overview This position serves as a Field Service Representative (FSR) providing on-site operator support and training, technical troubleshooting, and system maintenance for advanced warfighting tools and technologies. Utilizing previous military operational experience as well as system expertise, the FSR acts as the primary technical interface between the JFN development teams and the warfighters during daily operations as well as live, virtual, and constructive (LVC) exercise events. This role ensures that technology transitions and fielding efforts are successful by providing operator training, real-time troubleshooting, system configuration, and feedback to the technical program manager. Essential Job Functions On-Site Operational and Technical Support: Provide on-site operational support and training to specified...

Description SAIC is seeking Field Service Engineers (FSE) to support the Medusa Sustainment project, at Andrews Air Force Base, which is a U.S. Air Force solution for defense against small unmanned aerial systems (s-UAS). The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide. Job Responsibilities: Provide field engineering and technical support services to maintain and sustain fielded C-sUAS systems, equipment, and software at designated locations. Install, operate,...