2 customer service jobs found

ECS is seeking a Senior Human-Centered Design (HCD) Subject Matter Expert to work in our Arlington, VA office. ECS is seeking a Senior HCD Subject Matter Expert to support the Cybersecurity and Infrastructure Security Agency (CISA). In this role, you will serve as the \"voice of the user\" within the Service Design & Governance Branch , working in tandem with our Senior Service Design Strategist . While the Strategist focuses on the macro-level operating picture and governance bridges, your focus is on the micro-level validation: ensuring we build the right things. You will use rigorous research and participatory design to reduce technical debt and operational risk before code is ever written. Position Summary This is not a graphic design role; it is a requirements engineering and risk reduction role. You will deploy HCD methodologies-including contextual inquiry, usability testing, and co-design sessions-to validate service utility. Your primary...

ECS is seeking a Communication Specialist to work in our Windsor Mill office. Position Responsibilities: • Serve as the central coordinating and communications component for cybersecurity and privacy operational teams. • Serve as primary component for assessment and dispositioning of inbound requests for services and support provided by the contract staff. • Maintain situational awareness, coordination, collaboration, and communication oversight for various federal support teams and system groups. • Ensures that each of the associated stakeholders and supporting staff are provided with timely, relevant, and accurate information. • Works with stakeholders and support staff to organize the collection and utilization of information necessary to take security actions required by NIST and FISMA standards. • Serve as a leader and coordinator during bridge calls between cybersecurity, privacy, federal customers, business associates and supporting staff. • Complete and manage...