3 government jobs found

Description SAIC is seeking a Senior Customer Manager to oversee customer service and examination scheduling function across assigned teams or regions. In this role you will manage operational accountability for timely performance against all applicable service, contact-center, case-processing, and scheduling metrics; leads supervisors, workforce and capacity planning, escalations, and sustained improvement of systems, tools, and workflows. This position is remote and can be worked anywhere within the United States. It is likely that this role will transition to a hybrid remote position and will require on-site work in the future. Some travel will be required. Key Responsibilities Direct supervisors and the organization responsible for inbound Veteran/Service Member calls, outbound outreach, appointment scheduling and rescheduling, follow-up contacts, and provider-location scheduling coordination. Establish staffing models, workforce coverage, queue ownership, scheduling...

Description Science Applications International Corporation (SAIC) is seeking a highly motivated Customer Engagement Specialist to join our Outreach team supporting the Texas Department of Information Resources (DIR) Managed Security Services (MSS) program. This position reports to the Outreach Director and is responsible for proactively engaging with existing and prospective government customers to increase awareness, understanding, and adoption of cybersecurity services available through the MSS program. The ideal candidate will possess strong interpersonal and communication skills, experience in customer engagement and relationship management, and the ability to effectively communicate the value of IT and cybersecurity services. Customer engagement will be conducted primarily through virtual meetings, webinars, email, and phone communications, with occasional in-person customer visits and participation in conferences and outreach events as required. Essential duties of...

Description We are seeking a highly motivated and experienced Outreach Director to lead and manage our Customer Outreach Program. The Outreach Director will be responsible for developing and implementing strategic outreach initiatives aimed at increasing security protections for governmental entities through the promotion and education of services available through our Managed Security Services (MSS) program. The ideal candidate will possess excellent communication skills, a strong understanding of cybersecurity services, and a proven track record in marketing, customer outreach, campaign management, and customer engagement. Candidate must live in the Austin, TX area. This role is hybrid. Provide leadership and direction for the customer outreach and growth team. Work with Managed Security Services program leadership and vendors to ensure a cohesive marketing and communications approach for the MSS program. Develop and present educational webinars focused on Managed...