2 information technology jobs found

Position: Account Manager Job Description: What You’ll Be Doing Account Management and Field Sales - Typically supports a client base of approximately 100 mid-size accounts. Meets assigned sales targets.  Sells all solutions, building relationships with internal partners/mapping strategies. Conducts calls to develop new revenue streams, both with existing customers and to acquire new customers. Account Management: Creates selling opportunities within assigned critical, large, multi-location, complex, and high visibility Arrow customers through a very strategic sales plan and process. Has a thorough understanding of the customer’s needs and the customer’s decision-making hierarchy in order to proactively assess, clarify, and validate customer needs on an ongoing basis. Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones. Executes on solutions selling through an advanced knowledge of Arrow’s...

Position: Senior Customer Service Representative Job Description: What You’ll Be Doing To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage...