ECS
VA
ECS is seeking an Operations Manager to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. Responsibilities to include: Ensuring that all opened Service Desk tickets are reviewed on a daily basis. This involves: Checking each ticket for updates and progress. Monitoring all tickets in the Service Desk queues to ensure they are addressed promptly, and none remain unresolved for an extended period. Ensuring that every ticket has an updated journal note that accurately reflects the current status and any actions taken. To facilitate quick and effective resolution, the Operations Manager must ensure that all Service Desk tickets are triaged and correctly classified within fifteen minutes of their creation. This includes: Assessing the priority and urgency of each ticket. Assigning the appropriate category and sub-category to each ticket. Ensuring tickets are directed to the relevant department or personnel for...