4 information technology jobs found

Description SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team and under supervision assist users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times. Responsibilities: Provides technical support to field engineers,...

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description SAIC is seeking a Senior Communications Engineer to join our team in support of the Air Operations Center Weapons System (AOC WS) Falconer Program. The position is located at the USAF customer site in Hampton, VA, and reports to the Fielding, Logistics, and Site Support Team (FLSST) IPT Lead. Position can require extensive travel to AOC site worldwide. This position requires a demonstrated understanding and application of Radio Frequency (RF) and configuration management principals and process, mission planning/scheduling along with experience in installation, upgrade, and sustainment of existing AOC Radio / Datalink baseline. The successful candidate will be effective at face-to-face interaction with customers and other contractors to respond to requests for information, support to technical meetings, technical interchanges and enterprise working groups. The candidate must be able to work independently and represent the program and SAIC at meetings and working...

Description This is a challenging support position for a subject matter expert (SME) to help CIWT Pensacola equip Navy Information System Technicians with knowledge of radio frequency communication principles, communications systems and components, communications security, and communications procedures, practices, and management. This position supports development and sustainment of classroom environments following the NAVEDTRA 142 series of manuals to prepare students to operate external communications suites in the high frequency (HF) through extremely high frequency (EHF) radio frequency (RF) spectrums. This SME support for CIWT enables comprehensive training that includes operation, system configuration, system performance monitoring, fault isolation, and circuit restoration of external communication (EXCOMM) systems. This position proactively collaborates with the CIWT N76 staff to accomplish its mission using excellent written and verbal skills. This SME's work is...