SAIC
IL
Description SAIC is seeking an IT Service Desk Analyst to support a mission critical IT Service Desk effort for USTRANSCOM at Scott Air Force Base. The USTC Managed Information Technology Services (MITS) contract provides strategic, technical, and program management support to modernize and sustain the combatant command's enterprise infrastructure, systems, and applications. This position supports the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The analyst will serve as a subject matter expert, providing guidance to both technical staff and end users and contributing to continuous improvement of enterprise systems. Roles and Responsibilities: • Serve as a technical subject matter expert, performing advanced analysis of complex system, software, and network issues impacting enterprise operations. • Conduct root cause analysis, evaluate technical trends, and recommend design or configuration changes to improve system performance,...