9 management jobs found

Description SAIC is seeking a Service Desk Knowledge Analyst / Technical Writer. This is a remote position. The Analyst is responsible for developing, maintaining, and improving internal knowledge assets used by service desk agents to perform Tier 0 and Tier 1 support. This role focuses on internal audiences only and does not have supervisory responsibility. The position serves as a key connector between service desk agents, service owners, Customer Relationship Managers (CRMs), Knowledge Management (KM), trainers, and service desk leadership to ensure that knowledge articles, SOPs, and training materials are accurate, consistent, and aligned across all sections of the service desk. Key Responsibilities: Knowledge Article Management Review existing Tier 0/Tier 1 knowledge articles for accuracy, clarity, and alignment with current processes and tools. Monitor and analyze feedback from service desk agents to identify articles that need improvement, consolidation, or...

Description SAIC is seeking an experienced Service Desk Team Lead to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor personnel performance within an IT outsourcing environment. This role serves as the primary escalation point for complex incidents while driving service excellence, SLA compliance, and continuous improvement across all support functions. A critical component of this role is the ability to produce, analyze, and present regular and ad-hoc operational reports utilizing ServiceNow and Genesys platforms. Key Responsibilities Provide direct leadership, coaching, and performance management for Service Desk staff and contractor personnel across 24/7 shift operations Monitor ticket queues, SLAs, KPIs, and service delivery metrics, generating regular performance reports Serve as primary escalation point for high-priority incidents and complex technical issues at any hour of operation Manage shift...

Description SAIC is seeking a creative, organized and experienced Internal Communications Principal to lead the day-to-day delivery of HR communications. This role is ideal for a strong writer and hands-on communicator who can turn complex information into clear, engaging content and manage projects from planning through publication. This position can be worked remotely anywhere in the United States for the right candidate. Candidates must be U.S. Citizens. Reporting to the Internal Communications strategic lead for HR, you will translate communications strategy into coordinated campaigns that help employees understand their benefits, develop their careers, navigate change and connect with SAIC. You will partner closely with HR teams and Corporate Communications to manage content, deadlines, approvals and publishing across employee channels. Key Responsibilities Execute integrated, multi-channel HR communications plans aligned with the strategy and messaging...

Description Join a winning team and help drive mission success for the NRO's Mission Integration Directorate (MID). SAIC is seeking a seasoned Strategic Communications Advisor to develop and execute communications and stakeholder engagement strategies that advance mission objectives, strengthen organizational alignment, and enhance understanding of complex capabilities and priorities. The ideal candidate will pair exceptional communication skills with deep knowledge of the Intelligence Community, the Department of War, national security space missions, relevant systems and processes, and the needs and concerns of a diverse customer and stakeholder community. In this role, you will partner closely with senior leaders, technical experts, program personnel, and customer organizations to translate complex technical and operational information into clear, accurate, compelling, and audience appropriate communications. Make a meaningful impact on our nation's security by...

Description SAIC is seeking an individual for an RF Modeling and Simulation Analys t role to join the Air Force, Space and Intel Business Group. This group provides specialized program management, engineering, analysis and operations support to a variety of Intelligence Community (IC) and Department of Defense (DoD) customers. You would support the cutting-edge programs in national security-related systems based in space, in the air and on the ground. This RF Modeling and Simulation Analyst role will work in a collaborative team-focused environment in prototyping, designing, and integrating tools which will be used in modeling and processing RF signals related to communications and radar applications. This position will help advance current and future concepts to inform missions and potential acquisitions. Your role will be to provide needed expertise and proficiency to develop algorithms, support modeling and simulation efforts and provide RF knowledge and modeling skills to...

Description SAIC is seeking a SharePoint Collection Administrator (SCA)/Graphic Artist to manage the development, settings, permissions, and overall maintenance of the customer's SharePoint architecture. This role ensures that site structures align with customer guidelines, data is securely managed, and various offices can effectively collaborate using the platform. This role will also provide support with the design and production of graphics for training, proposals, media, and the like. In this role, you will have the opportunity to grow your technical skills and push the boundaries of your creativity. Become a member of our team today and support our efforts and Bring on Tomorrow! Front office page development and maintenance Integration of individual Program Offices content and support as requested Directorate level access management Library configuration and management Workflow maintenance and development for Directorate processes Regression testing and validation of...

Description SAIC's Core Creative Multimedia Production is currently seeking a highly motivated Graphic Designer to join our team and provide support to an up-tempo, creative environment for an Intelligence Community (IC) customer located in McLean, VA. As a Graphic Designer, you will work in a dynamic production environment and assist with defining customer requirements, developing solutions, and creating innovative production concepts. Put your creativity to work and collaborate with excellence by working with the best in the business. In this position, you will have the opportunity to grow your technical skills and push the boundaries of your creativity. Become a member of our team today to support our efforts and Bring On Tomorrow! POSITIONS ARE CONTINGENT PENDING CONTRACT AWARD Travel: Required for this role. Your responsibilities will include the following: Drawing on diverse perspectives to solve design problems and drive effective solutions....

Description SAIC is seeking an Electrical Engineer with focus on Radio Frequency principals to support the Expeditionary Electronic Warfare Division at NSWC Crane under the JCREW program. In this role, you will design, integrate, and evaluate RF and electronic warfare technologies, collaborating with multidisciplinary teams to analyze signals, conduct lab and field testing, and deliver key engineering recommendations. Key Responsibilities Support development, integration, testing, and evaluation of RF/EW systems and test infrastructure. Analyze RF hardware architectures, including transmit/receive chains and interfaces. Use lab equipment (spectrum analyzers, VNAs, signal generators) to measure and evaluate signals. Support lab and field testing, handling setup, execution, troubleshooting, and post-test analysis. Perform RF signal analysis, waveform generation, modulation assessment, and RF propagation modeling. Provide recommendations to improve test rigor,...

Description SAIC is seeking an Electronic Warfare Systems Engineer Senior to support the Expeditionary Electromagnetic Warfare Division at NSWC Crane and the Joint Counter - Radio Controlled Improvised Explosive Device EW (JCREW) program. This position will be responsible for the development of Signal Processing Engineering - algorithms, waveforms, and mission-load content for communications, networking, and Electronic Warfare (EW) systems. The selected candidate will design, model, implement, and test algorithm concepts through software for RF and EW applications. Additionally, this role involves performing radio frequency protocol analysis, evaluating waveform behaviors, and supporting diagnostic testing to resolve complex technical issues on Navy EW platforms. Job Responsibilities: Develop signal processing algorithms, waveforms, and mission-load content for communications, networking, and Electronic Warfare systems. Design, model, implement, and test algorithm...