2 quality analyst jobs found

Description SAIC is seeking a Communications Analyst with an active Secret clearance to provide strategic communications coordination support for the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E)). This role involves working within a team of strategic communications analysts, graphic designers, and website developers to ensure cohesive and effective communication strategy across the organization. This position is located at the Pentagon in Arlington, VA, with a full time on-site requirement. Responsibilities: Integrate and coordinate within a team of strategic communications analysts, graphic designers, and website developers to ensure the effective execution of communication strategies. Ensure visual and digital content aligns with OUSW(R&E) communication goals. Edit and create weekly activity reports for amplification to the OUSW(R&E). Collaborate with team members to produce high-quality communication materials. Meet...

Description SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs. The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions, including managing incidents and service requests, using ITIL-compliant Service Desk systems to ensure effective tracking and management of IT-related issues. This role demands a customer-centric approach with a focus on delivering high-quality service and maintaining real-time communication with customers regarding the status of their requests. Responsibilities: Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking systems and self-help tools. Serve as the first point of contact for handling customer IT-related incidents and service requests through various channels including phone, email, chat, and self-service. Record, track, and...