Arrow Electronics
Casablanca, Morocco
Position: Experience Communications Lead Job Description: Overview We’re seeking an experienced and strategic Experience Communications Lead to shape, execute, and continuously evolving the strategy for customer-facing communications across our digital B2B ecosystem. This role sits within the Experience Strategy & Design team and leads the Experience Communications pillar; covering transactional, lifecycle, platform-triggered, and system-based communications that are integral to customer journeys. You’ll partner closely with CX, UX, content strategy, web editing, and product teams to ensure our customer communications are intentional, consistent, and aligned with business goals. As both a strategist and operator, you’ll guide the end-to-end planning and execution of communication experiences that reinforce trust, drive action, and enhance value at every touchpoint. Key Responsibilities: Strategic Leadership Define and own the end-to-end Experience...