2 media jobs found

Description SAIC is seeking an experienced Service Desk Team Supervisor to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor personnel performance within an IT outsourcing environment. This role serves as the primary escalation point for complex incidents while driving service excellence, SLA compliance, and continuous improvement across all support functions. A critical component of this role is the ability to produce, analyze, and present regular and ad-hoc operational reports utilizing ServiceNow and Genesys platforms. Key Responsibilities Liaise between client organizations and the outsourced service delivery team, participating in client review meetings and status briefings Monitor ticket queues, SLAs, KPIs, and service delivery metrics, generating regular performance reports Serve as primary escalation point for high-priority incidents and complex technical issues at any hour of operation Ensure...

Standard Job Description IFG Executive & Program Communications - Level 3 Location: Fort Worth TX What You Will Be Doing This position will lead executive communications for the vice president and general manager of the Integrated Fighter Group (IFG). It also leads the communications strategy for the F-22 and other IFG platforms. In partnership with the Integrated Fighter Group/Sustainment Communications Team and stakeholders throughout the business, this position will develop strategies, narratives and tell stories across leaders and programs in the IFG portfolio. Develops, plans, and conducts public relations and goodwill programs to improve and support company business objectives with the public, industry, stockholders, and/or employees. Plans, prepares, writes and disseminates information utilizing print and broadcast media; magazines, speeches, scripts, intranet and Internet website. Submits photographs; assigns and/or approves artwork. May represent the...