6 jobs found in Shenzhen

Position: Customer Service Officer Job Description: This is an 1-year position. Job Description:  This role focuses on delivering exceptional customer service and sales support to the Sales Team and clients while driving performance excellence. Additionally, it plays a key role in enhancing Arrow's reputation and market standing with both customers and suppliers. What You'll Be Doing: ● Responsible for the Order to Invoice Process including: order maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up. ● Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Sales Operation Associates (SOA), Quote Specialist / Marketing, Asset, Warehouse, Logistics, and Finance. ● Support Sales team with direct customer contact following the demand planning and quality issue related follow-ups. ● Responsible for overall customer management...

Position: Sales Operations Officer Job Description: 1:Customer quote creation and maintenace 2:Update BSA&cascade to backlog timely to make sure shipment with correct price 3:Order booking 4:Support shipment with price issue;like stock sharing price, urgent order, price up, price expire, RMB exchange rate 4:Critical issue support Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Field Sales Engineer Job Description: We are looking for a Field Sales Representative to join our component business. The location of this role is Shenzhen. This role will be responsible for developing all customer key relationships to ensure strong foundation for solution selling. The major objectives and challenges are to grow the customer base and size, to seek and identify potential customers and bring them up to next level at Arrow. What You’ll Be Doing Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures Serves as a liaison between Arrow’s internal resources, vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective Processes routine customer orders accurately and timely. Resolves discrepancies with...

Position: Senior Field Applications Engineer Job Description: Principal Accountabilities ● Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.  ● Drive demand creation by maximizing Arrow content on designs. Has an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. Apply intermediate technical expertise to influence designs utilizing solution selling, resources, and strategies.  ● Partner with the sales team across pre-and post-sales activities, providing more advanced technical support and consulting to promote demand creation. Perform and drive technical calibrations & research with sales, other Arrow departments, and suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions...