6 customer service jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Senior Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR),...

Position: Field Sales Engineer Job Description: We are looking for a Field Sales Representative to join our component business. The location of this role is Shenzhen. This role will be responsible for developing all customer key relationships to ensure strong foundation for solution selling. The major objectives and challenges are to grow the customer base and size, to seek and identify potential customers and bring them up to next level at Arrow. What You’ll Be Doing Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures Serves as a liaison between Arrow’s internal resources, vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective Processes routine customer orders accurately and timely. Resolves discrepancies with...

Position: Senior Field Application Engineer Job Description: We are looking for a Senior Field Applications Engineer to join Arrow company. The main purpose of the position is to drive demand creation by maximizing Arrow content on designs. You need to understand customer needs and leverage Arrow's engineering and design services resources to facilitate solutions for customers. You need to apply technical knowledge to influence designs utilizing solution selling, resources, and strategies. What You'll Be Doing Dealing with demand creation of NXP MPU&MCU, such as i.MX8/9, LS1043/LS1046. Keep following customer project and push design-in to design-win conversion rate, solve the problems during customer R&D period. Partner with the sales team and marketing team across pre-and post-sales activities, providing technical support and consulting to promote demand creation. Attend supplier trainings, attend and sort materials in supplier regular meeting in...

Position: Senior Field Applications Engineer Job Description: Principal Accountabilities ● Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.  ● Drive demand creation by maximizing Arrow content on designs. Has an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. Apply intermediate technical expertise to influence designs utilizing solution selling, resources, and strategies.  ● Partner with the sales team across pre-and post-sales activities, providing more advanced technical support and consulting to promote demand creation. Perform and drive technical calibrations & research with sales, other Arrow departments, and suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions...