7 customer service jobs found

Position: Customer Service Officer Job Description: Kindly note that this is a one-year position. Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow...

Position: Field Sales Engineer Job Description: Please note that this position requires the candidate to support Arrow's business in Xiamen, so frequent travel between Fuzhou and Xiamen is expected. Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to...

Position: Inside Sales Representative Job Description: What You'll Be Doing ● Broaden existing accounts and maintain strong relations with key customers. ● Value negotiation and close business with customers. ● Ensure customers profiles and all activities information is updated, build high level customer relationship with customers. ● Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan. What We Are Looking For ● Open to fresh graduates from prestigious educational backgrounds. ● The candidate should be willing to learn, detail oriented, and a team-player ● Experiences with supply chain management and sales are preferred ● Strong interest in semiconductor industry About Arrow Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune  154  and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology...

Position: Account Manager Job Description: Principal Accountabilities: ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow's key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Field Marketing Representative Job Description: Principal Accountabilities ● The liaison/interface between Arrow's suppliers and Arrow sales team.  ● Drive Sales growth through new customer acquisition and rebuilding of underpenetrated and neglected relationships. Responsible to both build and maintain influential customer and supplier business relationships.  ● Act strategically to identify and target emerging areas for high growth, profit, and differentiation (e.g., fast growing, small to mid-size businesses) through knowledge of the market, territory, and relationships with suppliers and customers. Responsible for identifying issues related to the emerging customer and market needs and generating leads and follows-ups obtained through suppliers and Arrow internal sources. Through evaluation of qualified leads and analysis prioritizes high-return opportunities to solve customer problems and create demand for Arrow's full range of solutions, products, and...

Position: Product Marketing Manager Job Description: This position will oversee and coordinate the sales of commodity parts for Onsemi, Nexperia, Diodes, and Ween.  Principal Accountabilities ● The liaison/interface between Arrow's suppliers and Arrow sales team.   ● The main purpose of the position is to develop, grow and leverage the influential supplier relationships to negotiate competitive pricing and availability, to increase sales and gross profit dollars for all regions.   ● As the primary point of contact between the Arrow sales team and the supplier, Product Specialists also arrange meetings via webcast, phone, or in person in order to drive and increase our market share.  ● Learns quickly the process of: returns, quotes, delivery, pricing and special restrictions.   ● Identifies manufacturing problems to resolve delivery response issues and utilizes management's help when necessary.  Investigates  price anomalies across all regions and works to maintain...

Position: Senior Field Applications Engineer Job Description: Principal Accountabilities ● Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.  ● Drive demand creation by maximizing Arrow content on designs. Has an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. Apply intermediate technical expertise to influence designs utilizing solution selling, resources, and strategies.  ● Partner with the sales team across pre-and post-sales activities, providing more advanced technical support and consulting to promote demand creation. Perform and drive technical calibrations & research with sales, other Arrow departments, and suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions...