2 field service expert jobs found

Overview LMI is seeking a Human-Centered Design (HCD) Specialist IV - Research & Healthcare to support the U.S. Department of Veterans Affairs (VA) portfolio. This role will serve as a key HCD researcher, stakeholder-engagement lead, and writer responsible for understanding complex VA programs and translating stakeholder and subject matter expert perspectives into clear, actionable HCD findings and recommendations. A primary responsibility of this position will be ownership of the Magnify Report, the formal HCD deliverable produced for each SBIR contract. The successful candidate will plan and conduct expert and stakeholder interviews, synthesize qualitative information, document program context and user needs, identify themes and opportunities, and develop clear, well-supported HCD narratives and recommendations. This position is particularly well suited for an HCD practitioner who is an exceptional interviewer and writer and who can quickly...

Overview LMI is seeking an experienced Human-Centered Design (HCD) Specialist IV - Technical Design to support the U.S. Department of Veterans Affairs (VA) portfolio. This role will apply human-centered design methods to the design and modernization of technical products, platforms, workflows, dashboards, and digital experiences supporting VA stakeholders and end users. The successful candidate will combine strong HCD expertise with technical fluency, enabling them to understand business and user needs, work effectively with technical teams, and translate research findings into designs that can be implemented within enterprise technology environments. This individual will lead design efforts for solutions such as Microsoft Power Platform applications and dashboards, SharePoint experiences, data visualization products, workflow tools, and other digital solutions. This is a design-focused role rather than a software development position. The HCD Specialist...