51 customer service jobs found

Description The SIGINT Systems Architect is a member of a high performing team supporting the customer Chief Architect by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The SIGINT Systems Architect supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, analysis and systems engineering to meet compelling national security needs. Responsibilities Include: Develop Concept of Operations (CONOPS) and architecture requirements, initial requirements flow-down, initial validation and verification approaches, trade studies, and analysis of enterprise-level and segment-specific portions of the end-to-end system Perform early architecture level acquisition activities, including evaluating system level trades against enterprise level budgets, acquisition milestones,...

Description SAIC is a trusted leader in delivering advanced commandandcontrol capabilities across the Department of the Air Force, bringing deepexpertisein howcuttingedgetechnologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications,cloudbasedservices, and emerging AIenabled automation to give warfighters a decisive edge-turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working sidebyside with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains-making a tangible and...

Description SAIC has an immediate need for a System Administrator that can troubleshoot and resolve Tier 1-2 operational tickets as part of a 24/7/365 operations located in either location Charleston, SC or New Orleans, LA. This is a hybrid/remote role; however, the candidate MUST be within 30 miles of either location. NOTE: this is a 3rd shift position (12:00a-8:00aEST) Tuesday-Saturday (subject to adjust for peer/customer support) Typical Duties Include: Acknowledge or receive Priority 1 system outages then troubleshoot Troubleshooting system admin related hosting outages and operational tickets Work with application team and other team members to resolve outages Report outages and issues to data center team members, leadership and program teams Perform software updates and patches, as necessary Use of monitoring systems such as SolarWinds and SPLUNK Manage Active Directory, group policy and Account issues Interpret technical information to create...

Description SAIC has an immediate need for a System Administrator that can troubleshoot and resolve Tier 1-2 operational tickets as part of a 24/7/365 operations located in either location Charleston, SC or New Orleans, LA. This is a hybrid/remote role; however, the candidate MUST be within 30 miles of either location. NOTE: this is a 3rd shift position (12:00a-8:00aEST) Tuesday-Saturday (subject to adjust for peer/customer support) Typical Duties Include: Acknowledge or receive Priority 1 system outages then troubleshoot Troubleshooting system admin related hosting outages and operational tickets Work with application team and other team members to resolve outages Report outages and issues to data center team members, leadership and program teams Perform software updates and patches, as necessary Use of monitoring systems such as SolarWinds and SPLUNK Manage Active Directory, group policy and Account issues Interpret technical information to create...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Description We are seeking a skilled Cloud Information Systems Security Engineer (ISSE) to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) program. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC and develop, implement, and maintain security engineering processes and tools for cloud-based systems. The ISSE will ensure that the organization's critical systems and data remain secure and compliant with all relevant government and industry standards. This role involves working closely with system architects, administrators, and mission partners to identify security risks, implement mitigations, and enhance the overall security posture of a highly dynamic cloud environment. Your responsibilities will include the following:...

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description The Security Manager is responsible for managing and executing the organization's industrial, personnel, information, and operational security functions while administering the Command's Foreign Disclosure Program under the direction of the Foreign Disclosure Officer (FDO). This role ensures compliance with applicable Department of Defense (DoD), national security, foreign disclosure, export control, and classified information protection requirements. The position serves as a key advisor to leadership on security risk, classified program protection, release authorization, and disclosure coordination involving foreign governments, coalition partners, and international stakeholders. The individual in this role balances operational mission support with rigorous compliance, ensuring that security processes and foreign disclosure decisions are timely, accurate, documented, and aligned with governing policy. This is a high-visibility role requiring sound judgment,...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must...

Description SAIC is seeking an experienced Industrial Security Specialist to support our customer's Office of Security. This individual will be required to operate in a diverse security environment. The Industrial Security Specialist Duties will be responsible for the following: Create DoD task order Security Classification Specification (DD Form 254) (or successor forms) as appropriate. Upon request, provide feedback, reviews, and updates of the DD Form 254 (or successor forms). Manage the Industrial Security secure and unclassified customer service phone lines, email accounts, and other forms of communication, as appropriate. Respond to customer/stakeholder requests for assistance/information in a timely manner. Conduct Customer Assistance Visits (CAVs) to CONUS industrial partner locations that re performing classified work off-site in support of customer contracts or other agreements. Perform observations of physical security aspects and provide industrial...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking Senior Cloud Architect with AI Cloud. Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Senior Cloud Architect Lead to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT...

Description SAIC is seeking an MQ-9 Simulator Field Service Representative to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Holloman Air Force Base, NM. The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a current tactical MQ-9 Reaper ER ground control station (GCS) into a training simulator. The trainer provides UAS/RPA operators the ability to conduct simulation training as part of their qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. The MQ-9 Simulator Field Service Representative will be Responsible for but not limited to the following: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Requires integration of GOTS/COTS/EOM software and hardware components, understanding of wired networking, and application of life cycle system sustainment Deploy, maintain, and...

Description We are seeking a highly experienced Principal M365 and Exchange Architect to support a federal customer in designing, operating, and modernizing enterprise collaboration, messaging, and identity platforms. This role provides architectural leadership and hands-on technical expertise across Microsoft 365, Exchange (SE and Online), Entra ID, Teams, and hybrid cloud environments in a highly regulated setting. The ideal candidate will function as a technical authority and trusted advisor to government stakeholders, leading architecture decisions, large-scale migrations, and platform optimization efforts while ensuring security, compliance, and operational excellence. Key Responsibilities: Architecture & Technical Leadership: Serve as the lead architect for Microsoft 365, Exchange, and collaboration services in support of a federal customer. Design and maintain enterprise reference architectures , standards, and patterns for hybrid and...

Description SAIC Security professionals support a collective of over 24,000 employees extending across 20 countries. Our employees are our core, bolstered by 15,000 clearances, working across numerous classified and unclassified locations. We pride ourselves on cultivating a workplace environment that encourages proactive thinking and fosters strong internal collaborations. Our dedication is deeply rooted in the professional growth of our team through comprehensive upskilling programs, targeted training initiatives, and consistent mentoring opportunities, all designed to nurture a diverse pool of talent. Additionally, we maintain an active presence in the security community, positioning ourselves as visible and influential thought leaders who shape industry standards and best practices. Our offerings encompass a full spectrum of security functions, including business group support, personnel security, information assurance, insider threat, counterintelligence, physical security,...

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst , with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Cobmat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD . The position is five days a week (Monday - Friday) but may...

Description SAIC is seeking a VCF-9 Cloud Platform Engineer to support the Space system Commend o a program that directly assists the US Space force. The ideal candidate will have experience with design and implementation of cloud environments. The selected candidate will work with military, government, and contractor personnel to provide top-notch support with a focus on system/network security in support of national security; provide break/fix and design supporting information technology in a fast-paced, high-energy environment; provide root cause analysis and be comfortable recommending permanent configuration changes when necessary. Support will encompass design, build, secure, and operate mission-critical infrastructure leveraging VMware Cloud Foundation (VCF), Kubernetes, Docker, and AWS. This position is based at Kirtland Air Force Base in Albuquerque, NM. Primary duties may include: Design and implement VCF-9. Design, deploy, configure, and troubleshoot end-to-end...

Description SAIC provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. SAIC is seeking a Sustainment Test & Evaluation (T&E) Engineer to support a Space Systems Command (SSC) Program Management Office (PMO) located at Peterson Space Force Base (PSFB), CO. We conduct Operations & Sustainment (O&S) activities for state-of-the-art Military and Commercial Satellite Communications (SATCOM) and Nuclear Command, Control and Communications (NC3) systems, providing global secure, survivable and protected communications for our Nation's warfighters. We are looking for an innovative, creative and highly-motivated T&E Engineer capable of autonomous, on-the-job learning/growth to conduct independent testing as well as terminal operations for a diverse set of...