3 help desk technician jobs found

Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records. Route calls and/or tickets to subject matter experts, when necessary. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with Poly...

Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records. Route calls and/or tickets to subject matter experts, when necessary. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with Poly...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...