377 customer service jobs found

Description Position Description: The Client Support Technician is responsible as the primary front-facing point of contact for end-user support, managing user interfaces and ensuring the reliable operation and maintenance of computer systems, supporting Delta 10 at Patrick SFB, Florida. This individual delivers responsive, customer-focused technical assistance, performs initial troubleshooting and diagnostics, and escalates complex issues as appropriate and available to meet organizational needs, including support for Special Access Programs (SAPs), Collateral, Sensitive Compartmented Information (SCI), and Department of Defense (DoD) agencies such as HQ Air Force, Office of the Secretary of Defense (OSD), and Military Departments. The qualified applicant will directly support Delta 10's mission in the planning, development, and execution of wargames, concept evaluation, and large-scale field experimentation focused on space and cyber implications within all-domain...

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses...

Description Responsibilities: Customer Service Management (CSM) Design, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Design customer and mission support workflows that improve case resolution, service visibility, and customer experience Develop and maintain service catalogs, workflows, dashboards, reports, and automation supporting customer-facing operations Configure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware solutions Now Assist Implementation and AI Enablement Lead the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure AI-powered features including: Case summarization...

Description The AI Analyst supports the implementation, governance, adoption, and sustainment of ServiceNow Now Assist capabilities for a Department of Defense customer. The role serves as a bridge between business stakeholders, cybersecurity personnel, and ServiceNow engineers to ensure AI-enabled capabilities are secure, effective, compliant, and aligned with mission objectives. The AI Analyst assists with identifying and prioritizing AI use cases, evaluating AI-generated outputs, developing governance artifacts, supporting operational procedures, and monitoring AI performance throughout the lifecycle of the capability. The ideal candidate possesses strong analytical skills, an understanding of AI technologies and governance principles, and experience supporting enterprise business applications in regulated environments. Responsibilities: AI Use Case Analysis Collaborate with Government stakeholders to identify and prioritize AI use cases supporting Customer Service...

Description SAIC is looking for a Security Analyst to provide physical security and facilities support to Global Deterrence and Defense Department customers at NSWC Crane . Position will be full time in a Classified environment at the customer site. JOB DESCRIPTION: Candidate will manage building access (entry/exit and lab access), maintain physical security, and lead implementation of security program, preparing new procedures and making updates as needed. JOB RESPONSIBILITIES: Develop and administer security programs and procedures for classified or proprietary materials, documents, and equipment Study and implement federal security regulations that apply to operations Obtain rulings, interpretations, and acceptable deviations for compliance with regulations from government agencies Prepare manuals outlining regulations, and establishes procedures for handling, storing, and keeping records; and for granting personnel and visitors access to restricted spaces,...

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift...

Responsibilities: NSA's Linguists, known as Multidisciplined Language Analysts (MDLAs), are expected to take an inclusive approach to problem solving and mission accomplishment by frequently engaging with partners, enablers, and customers across the Intelligence Community. Based on skill level and experience, NSA MDLAs are considered for either the Language Analysis Development Program (LADP) or direct hire into positions supporting an analytic mission office. LADP: The LADP, which lasts up to three years, is designed to provide an intensive, accelerated opportunity to acquire the unique technical skills and experience needed to successfully apply knowledge and analytic ability to the SIGINT mission and help MDLAs achieve core analytic competencies in accordance with the Cryptologic Training System Training Standard and the MDLA competencies framework. The program includes 4-5 operational tours in a variety of offices, interspersed with formal classroom and computer-based...

Description: At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach – and yours as a Lockheed Martin employee. Lockheed Martin values your skills, training and education. Do you want to be part of a culture that encourages employees to think big, perform with excellence and build incredible products? We provide the resources, inspiration and focus - if you have the passion and courage to dream big, then we want to build a better tomorrow with you. Come and experience your future! This position is located at Tyndall AFB in Panama City, Florida, and will support the F-35 Lightning II Program. This position will perform duties as a Security Generalist and will be responsible for security support of classified of the F-35 Pilot Training Center. Duties will include, but are not limited to: assist instructors, pilots and...

Overview LMI is seeking a skilled Event Planner at a client location in the National Capital Region. A successful Event Planner will demonstrate competency in project execution, leadership critical thinking, relationship management, and business growth while upholding the highest standard of ethical behavior.   A minimum of 3 days is required on client site in Arlington, VA.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and civilian sectors—helping...

Description: IAM Hourly represented employees who currently work at the main (Sunnyvale/Palo Alto) unit, Santa Cruz, VAFB or Eastern Range facilities must apply to open requisitions on Brass Ring to be considered for the position. OCCUPATIONAL SUMMARY Prepare and issue badges, passes and related credentials to provide for identification and entry of employees and authorized facility visitors. Compile and maintain complete identification records and files. WORK PERFORMED Fingerprint and photograph new employees, vendors, customers, outside contractors, and their representatives. Prepare and issue employee badges. Make badge changes for employees affected by transfer and maintain records of such transactions. Issue passes and/or badges to authorized facility visitors such as customers, vendors, contractors, and their representatives and as required, secure authorization for entry of said personnel. Arrange for the documentary clearance, return and storage of keys and...

Overview LMI seeks a Senior Acquisition Specialist to support a Customs and Border Protection program. The Senior Acquisition Specialist will provide leadership and oversight across acquisition support for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires on-site presence in Washington, DC 1-2 days per week   Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our...

Description The SIGINT Systems Architect is a member of a high performing team supporting the customer Chief Architect by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The SIGINT Systems Architect supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, analysis and systems engineering to meet compelling national security needs. Responsibilities Include: Develop Concept of Operations (CONOPS) and architecture requirements, initial requirements flow-down, initial validation and verification approaches, trade studies, and analysis of enterprise-level and segment-specific portions of the end-to-end system Perform early architecture level acquisition activities, including evaluating system level trades against enterprise level budgets, acquisition milestones,...

Description SAIC is a trusted leader in delivering advanced commandandcontrol capabilities across the Department of the Air Force, bringing deepexpertisein howcuttingedgetechnologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications,cloudbasedservices, and emerging AIenabled automation to give warfighters a decisive edge-turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working sidebyside with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains-making a tangible and...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Overview LMI is seeking a Senior Research Specialist to support our team within the Office of the Under Secretary of Defense, Acquisition and Sustainment (OUSD(A&S)).  This role supports the A&S human resources staff in the Directorate for Business Operations by advising senior level authorities with military staffing, performance appraisals, awards, and professional development to comply with regulatory mandates. Communication with the organization’s senior-level staff and collaboration with a broad range of personnel is also required. The position will be located at the Pentagon. This position requires an Active Secret clearance.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology...

Basic Qualifications Master's degree, plus 6 years of relevant experience. Bachelor's degree in a specialized area or equivalent relevant experience is required; plus, a minimum of 8 years of relevant experience.   CLEARANCE REQUIREMENTS: Department of Defense TS/SCI security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Job Opportunity: Linux Integration and Test Engineer at General Dynamics Mission Systems Position Overview: Join our team to help create mission-critical systems that keep people safe. As a Linux Integration and Test Engineer, you'll play a crucial role in configuring, troubleshooting, and ensuring the seamless integration of...

Description We are seeking a skilled Cloud Information Systems Security Engineer (ISSE) to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) program. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC and develop, implement, and maintain security engineering processes and tools for cloud-based systems. The ISSE will ensure that the organization's critical systems and data remain secure and compliant with all relevant government and industry standards. This role involves working closely with system architects, administrators, and mission partners to identify security risks, implement mitigations, and enhance the overall security posture of a highly dynamic cloud environment. Your responsibilities will include the following:...

Description: This position requires Active Top Secret security clearance. Program Security Representative shapes a growing, high paced environment supporting next generation national security. Responsibilities include: - Performs individual and team roles supporting all contractual security requirements for DOD Programs. - Studies and implements federal security regulations that apply to company compliance and contract execution as set forth in the DoD M 5200.01 as well as DoD 32 CFR Part 117 (NISPOM Rule). - Classified document control, security education, briefings and debriefings, personnel security management, and other tasks as required. - Conducts security investigations, security integrator for service providers, and visitor control. - Maintains the fundamental security requirements defined by the customer/company and program. - Creates presentations and training, writes/develops/implements procedures, and provides excellent customer service. The candidate must be a...

Description: This position requires DoD Final Secret security clearance with an investigation within the last 5 years to start and the ability to obtain and maintain a Top Secret clearance. Lockheed Martin Space (LMS) is seeking a Classified Cyber Security Associate Manager to lead a team of cybersecurity professionals supporting the Fleet Ballistic Missile (FBM) program. This position is an early career manager position located at the Cape Canaveral Space Force Station, FL and supports operations at locations around the United States. The selected candidate will be responsible for maintaining daily cybersecurity operations, information system authorizations (e.g., ATOs, ATCs, etc.), and compliance enforcement of cybersecurity requirements for both classified and unclassified information systems. This is a multi-tasking environment that demands excellent customer service, communication, leadership, and organizational skills. The position requires a final Secret clearance and...

Description: Current Secret clearance with ability to obtain Top Secret Clearance. The Program Security Representative supports DoD Industrial Security programs and assists the Wooten Facility Security Officer (FSO) as required. Responsibilities include: - Support classified document control, security education, briefings and debriefings, personnel security management, and other tasks as required. - Physical Security liaison for the facility, conduct investigations, crisis management, contract guard liaison, security integrator for service providers, and visitor control. - Create presentations and training, write/develop/implement procedures, and provide excellent customer service. - Maintain the fundamental security requirements defined by the customer/company and program. - Develop, administer, and audit security programs for compliance with government regulations associated with the protection of classified material and export controlled data. - Develops and executes...