32 customer service jobs found

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a Senior Security Specialist with an active TS/SCI to provide security, facility, and customersupport for a diverse team of government, subcontractor, and SAIC personnel. Complete understanding and wide application of principles, concepts, practices, and standards. Full knowledge of industry practices to include security manager responsibilities. This position is on-site in Arlington, VA. Daily responsibilities may include: Follow and enforce all required securitypolicies, procedures, and compliance integrated by SAIC and Government Team. Assist in read-ins/read-outs and onboarding/off-boarding activities when requested. Develop solutions to a variety of problems moderate in scope and complexity. Understand and implement proper response for security violations and infractions and identify process for handling security incidents. Coordinateemergency preparedness efforts. Conduct biannual/annual SCIF inspections according to required security...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a Secret clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a TS clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. The Mid-Level Tier 1 Service Desk Technician serves as a frontline technical resource, providing day-to-day operational support and troubleshooting for workstations, servers, and operating systems within a secure defense contracting environment. This role applies proven troubleshooting methods to resolve common hardware, software, licensing, and account-related issues, while...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA. (THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k). Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in...

Standard Job Description WHAT WE’RE DOING SPY-7 Is the Backbone of Multiple Defense Systems on Land, Air & Sea. The World’s Most Powerful and Versatile Radar. Keeping You Safe at Home and Abroad. SPY-7 radar is the most advanced technology that will provide the capability to make warfighter decisions – accurately and quickly. SPY-7 has the ability to detect, track and engage sophisticated ballistic missile and advanced air threats. It engages multiple targets simultaneously with proven interceptors. WHO WE ARE Lockheed Martin: An Award-Winning Place to Work WHO YOU ARE Opportunity to support Ashore BMD Mission working side-by-side with the USN, be a key contributor to site operations and maintenance, and represent Lockheed Martin Rotary and Mission Systems (RMS) in the field. Technician will be part of an Operations & Maintenance (O&M) Team as a Combat System (CS) Maintainer providing critical mission readiness support. Location is at the Ashore...

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses...

Description The Senior SIGINT Systems Engineer is a member of a high performing team supporting the customer Chief Engineer by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The Senior SIGINT Systems Engineer supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, CONOPS development, systems engineering and integration, and system of systems end-to-end verification, validation, and test to meet compelling national security needs. Provides expert advice and manages systems engineering processes and implementation for SIGINT-developed collection systems, including space vehicle and associated ground command and control elements. Job Description: • Manage and develop requirements from higher level Enterprise governing documents to the Segment level • Support transition of...

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description The SIGINT Systems Architect is a member of a high performing team supporting the customer Chief Architect by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The SIGINT Systems Architect supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, analysis and systems engineering to meet compelling national security needs. Responsibilities Include: Develop Concept of Operations (CONOPS) and architecture requirements, initial requirements flow-down, initial validation and verification approaches, trade studies, and analysis of enterprise-level and segment-specific portions of the end-to-end system Perform early architecture level acquisition activities, including evaluating system level trades against enterprise level budgets, acquisition milestones,...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space and Intelligence Business Group of SAIC is seeking a Network Architect SME to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies...

Description SAIC is seeking a Senior Financial Management Analyst to support the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E)) Resources and Analysis (R&A) Directorate. Candidates must have experience with acquisition and Planning, Programming, Budgeting and Execution (PPBE) processes at the Department of War (DoW) or Service Component Headquarters level and using the Defense Agencies Initiative (DAI) system. This role directly supports the Director for Resources and Analysis (SES). The successful candidate will serve as a SME for financial analysis as well as day-to-day operational support to the Director. This role focuses on executing all phases of the DoW PPBE process, and serving as an action officer and providing operational support to the R&A Director. This position is 100% on-site in Alexandria, VA. Job Responsibilities: Assist OUSW(R&E) in developing the Program Objectives Memorandum (POM) and Budget Estimate...

Description SAIC is seeking an Information System Security Engineer (ISSE) to provide information security support. This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph . This Customer's office is the force of choice for the development of global infrastructure and delivery of solutions that drive influence operations. If you have specialized skills in information security and tech ops, this is the role for you. Job responsibilities include, but are not limited to: Support the Lifecycle Assessment and Authorization (A&A) process. Develop a Systems Security Plan (SSP). Assist and maintain a formal Information Security Program that includes recommendations on continuous improvement of the processes and architectures. Maintain and make accessible documentation of all operational and business process activities in the form of Standard Operating Procedures (SOPs). Monitor and track projects in the A&A queue....