2 engineer senior engineer jobs found

Description Responsibilities: Customer Service Management (CSM) Design, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Design customer and mission support workflows that improve case resolution, service visibility, and customer experience Develop and maintain service catalogs, workflows, dashboards, reports, and automation supporting customer-facing operations Configure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware solutions Now Assist Implementation and AI Enablement Lead the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure AI-powered features including: Case summarization...

Description SAIC is seeking qualified external candidates to support the General Services Administration (GSA) Federal Acquisition Service (FAS) Acquisition & Ordering System (AOS) program. The GSA FAS AOS task order will deliver operations and maintenance (O&M), Site Reliability Engineering (SRE), DevSecOps, minor enhancements, and ongoing agile development services for FAS acquisition and ordering systems. All positions are contingent upon contract award. Award is anticipated late summer 2026. Positions are expected to be primarily remote allowing for work from anywhere within the United States. Program Position and Skillset List: Software Developers - Applications (Associate / Senior / SME) Software Developers - Systems Software (Associate / Senior / SME) Computer Systems Analysts (Associate / Senior / SME) Computer Systems Engineers / Architects (Associate / Senior / SME) Site Reliability Engineers (SRE)...