SAIC
CA
Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...