2 jobs found

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Advisor in Warrenton, Virginia. The Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum two years’ service related experience; heavy equipment exposure; High School diploma or equivalent. Requirements for the Field Service Advisor position include: Must be proficient with Microsoft Office Products. Must have excellent customer service skills and the ability to deal with stressful situations. Must be a strong communicator with excellent oral and...

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Express Lube Service Advisor in Richmond, Virginia. The Express Lube Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum two years’ service related experience; heavy equipment exposure; High School diploma or equivalent. Requirements for the Express Lube Service Advisor position include: Must be proficient with Microsoft Office Products. Must have excellent customer service skills and the ability to deal with stressful situations. Must be a strong communicator...