SAIC
DC
Description SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Provides technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems with in the VOIP infrastructure. Troubleshoots performance issues. Analyzes voice traffic and provides capacity planning solutions. Core Responsibilities and Duties: System Administration and Maintenance Configure, deploy, and maintain VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms). Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools. Perform firmware updates, patch management, and endpoint re-certification as needed. Ensure systems are compliant with organizational standards, including network configurations like VLANs...