Arrow Electronics
Alpharetta, GA, USA
Position: Customer Support Associate Job Description: A rrow Electronics is seeking a collaborative and engaged Customer Support Associate. This role requires strong attention to detail, reliability, and commitment to excellence. What You’ll Be Doing: Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Backlog Management. Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc. Support sales team with direct customer contact for Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and...