LMI
Baltimore, MD, USA
Overview
LMI is seeking an experienced Program Manager (PM) to lead the Centers for Medicare & Medicaid Services (CMS) Next Generation Desktop (NGD) program. This position supports CMS’s mission to modernize its customer service capabilities, streamline call center operations, and improve service delivery to beneficiaries and providers. The PM serves as the central point of contact with CMS for all aspects of program delivery, risk management, performance, and communication. Working closely with the Sr. Technical Program Manager (TPM) and Technical Lead, this individual ensures program goals are achieved on schedule, within scope, and in compliance with contract requirements. The ideal candidate brings a deep understanding of CMS, operations, and policy, as well as experience leading large, multi-stakeholder programs focused on call center modernization, service delivery, and organizational effectiveness. LMI is a new breed of digital solutions...