16 customer service jobs found in Bethesda

Description: This position is responsible for providing administrative support to the Vice President of Environment, Safety, Health and Sustainability; ESH and Sustainability Directors; and the broader enterprise ESH and Sustainability organization in select administrative assignments. The main responsibilities of this position include: Maintaining calendars in Outlook and ensuring scheduled meetings are updated and accurate with appropriate Teams link. Working and re-working complicated calendar scheduling. Providing prompt follow-up to meeting requests and correspondence. Responding quickly to last minute changes to meetings and logistics effectively to all parties. Working closely with Technical Assistants and Administrative Assistants across LM to schedule meetings and coordinate communication between executives. Preparing correspondence for VP and Directors. Managing organization charts and distribution lists. Preparing documents using Word, Excel, and PowerPoint; managing...

Description: The BA Invoice & Billing Manager provides oversight and end-to-end accountability for invoice generation and billing execution dedicated to a Business Area (BA), ensuring timely, accurate, and compliant invoice generation, validation, and distribution across government and commercial contract types. The role defines and executes the operational strategy for BA billing in alignment with Order to Cash (OTC) and finance priorities, overseeing invoice readiness, contract interpretation in partnership with Contracts/Legal, billing schedules, and period-end performance to safeguard revenue recognition and cash flow integrity. The Manager monitors invoice queues, backlog, cycle times, and service levels, rebalancing resources to meet close deadlines and reviewing complex or high-risk invoices prior to release to mitigate billing errors and customer disputes. Acting as the primary escalation point for invoice rejections, disputes, and complex internal or customer...

Description: The Collections & Cash Application Associate Manager – Non-DFAS oversees post-billing Accounts Receivable (AR) activities for the commercial customer portfolio, ensuring timely and accurate posting of receivables and reconciliation of the AR subledger to the general ledger in accordance with established Order to Cash (OTC) governance standards. The role executes the operational strategy for Non-DFAS collections and cash application, managing billing queues, unapplied and misapplied cash resolution, exception handling, and reconciliation activities across SAP S/4 and Cognitus platforms to ensure reliable post-billing cash operations and accurate customer account maintenance. Applying strong knowledge of commercial customer billing terms, remittance practices, and dispute/deduction resolution, the Associate Manager ensures consistent execution aligned to contractual requirements and customer-specific expectations. The Associate Manager identifies systemic delays,...

Description: Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats. The Record-to-Report Organization is hiring an ERP Business Analyst, Senior, that will focus on leading Cost Accounting-related process and systems transformation. This role provides an exciting opportunity to increase knowledge of the inner workings of S4 ERP and how it interacts with the rest of the LM F&BO processes and system landscape. Your Mission As the 1LMX Accounting Functional Analyst, Senior, you will work closely with the Finance and IT ERP product teams to provide solutions, ensuring that capabilities meet the business requirements. You will be key in implementing...

Description: Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats. The Record-to-Report Organization is hiring an ERP Business Analyst Senior that will contribute to process and systems transformation within Product Costing / Manufacturing Finance. This role provides an exciting opportunity to increase knowledge of the inner workings of S4 ERP and how it interacts with the rest of the LM F&BO processes, system landscape, and compliance requirements. What You Will Be Doing: As the 1LMX Accounting Functional Analyst Senior, you will work closely with the Finance and IT ERP product teams to drive solutions, ensuring that capabilities meet the...

Description: Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats. As the Senior Program Manager, 1LMX Transformation, you will report to the 1LMX Director of Program Management within Enterprise Operations Business Transformation & Enablement. You will be responsible for interfacing with the LM Business Area Program Managers to ensure the integration of cost and schedule for the OneLM Transformation Program and perform program management for one of the 1LMX Portfolios. Your daily responsibilities will include: • Develop, maintain, and report EV/EVM baselines will ensure we capture the performance tracking rigor that is essential for 1LMX •...

Description: Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats. The Record-to-Report Organization is hiring an ERP Business Analyst Senior that will contribute to process and systems transformation within Financial Accounting. This role provides an exciting opportunity to increase knowledge of the inner workings of S4 ERP and how it interacts with the rest of the LM F&BO processes, system landscape, and compliance requirements. What You Will Be Doing: As the 1LMX Accounting Functional Analyst Senior, you will work closely with the Finance and IT ERP product teams to drive solutions, ensuring that capabilities meet the business requirements....

Description: The 1LMX Program Capability Development Director is accountable for the development and on‑time delivery of the business‑system portfolios that enable the 1LMX transformation. Portfolios include, but are not limited to, the Manufacturing Execution System (MES), Model‑Based Enterprise (MBE), Global Business Development & Strategy (GBDS), Program Performance Management (PPM), and Human Capital Management (HCM). The Director owns cost, schedule, technical, and quality performance across all capabilities and ensures seamless integration within the 1LMX Enterprise Reference Architecture. Key Relationships • Business Transformation Enablement (BTE) Portfolio Directors • Functional Process & Product Owners • Business Area (BA) leaders, CIOs, DTOs, and Enterprise Operations (EO) teams • 1LMX Enterprise product‑portfolio peers • External customers and warfighter program executives Core Responsibilities • Strategic Leadership & Transformation • Define and...

Description: The Collections & Cash Application Manager – DFAS provides end-to-end leadership of post-billing Accounts Receivable (AR) activities for U.S. Government/DFAS customers, ensuring timely, accurate, and compliant posting of receivables and reconciliation of the AR subledger to the general ledger in alignment with enterprise financial standards. The role defines and executes the operational strategy for DFAS collections and cash application, overseeing queue management, exception resolution, unapplied and misapplied cash handling, and reconciliation activities across SAP S/4, MOCAS, WAWF, and Cognitus platforms. Applying deep knowledge of DFAS interfaces, government billing/payment protocols, and supporting documentation requirements, the Manager safeguards entitlement accuracy, documentation integrity, and compliance with enterprise, contractual, and regulatory standards. The role proactively identifies systemic delays, discrepancies, and AR system issues that may...

Description: Join an industry leader in the Aerospace and Defense industry’s fast moving Corporate Tax team as the right hand support to the Director of Tax Administration and two Directors of Tax Planning. We are looking for a highly organized, proactive professional who thrives in a dynamic environment and delivers impeccable service to senior leadership, internal partners, and external stakeholders. In this role you’ll manage complex calendars, coordinate travel, craft polished communications and presentations, and streamline day to day operations ensuring the tax organization runs smoothly and efficiently. If you excel at multitasking, possess a knack for anticipating needs, and are ready to contribute to a high impact, mission critical function, we want to hear from you. Key Responsibilities: • Own and optimize the Director of Tax Administration’s Outlook calendar/schedule, de conflict, and prioritize meetings based on program and business needs. • Arrange complex domestic...

Description: Lockheed Martin’s Demonstrations and Prototypes (D&P) team, within the Technology and Strategic Innovation (T&SI) organization, manages a portfolio of diverse projects that are focused on maturing and demonstrating high TRL technologies to enable growth and targeted business outcomes. We drive collaboration and technology alignment across all LM Business Areas to deliver integrated capabilities to our customers. We are seeking a highly motivated Program Manager that will be responsible for the following: • Work with project PMs to support project planning and execution • Support the management of baseline budget, schedule, and scope for projects within the portfolio • Report portfolio performance at all leadership levels • Support planning and execution across cross-functional teams to meet cost, schedule, and technical requirements • Collaborate with finance on forecasting and performance reporting • Work with project PMs to manage/mitigate risk and...

Description: The 1LMX MES COE is seeking an engineer who will own infrastructure‑as‑code, cloud platform, and reliability for the Apriso environment on AWS. This role blends full‑stack development, DevOps, and Site Reliability Engineering (SRE) practices to deliver a production‑grade, highly‑available, fault‑tolerant solution that meets SOX‑compliant change‑management requirements. Basic Qualifications: - Significant experience with SW development principles, processes and technologies (e.g., architecture, SDLC, CI/CD) - Strong knowledge of operations processes, processes and technologies (e.g., compute, O&M, IaaS) - Experience with SQL / Relational Database Management Systems (e.g., SQL Server, Oracle, RDS) - Significant experience with Cloud Service Providers (e.g., AWS, Azure) - Experience with automation tools / scripting (e.g., GitLab, Ansible, IaC) - Experience working with both Windows and Linux operating systems - Familiarity with Agile development methodologies and...

Description: What We’re Doing Our Team, the Command and Control, Battle Management and Communications (C2BMC) team, is engineering, developing and integrating new capability for the Missile Defense System. Who We Are Lockheed Martin is a renowned leader in the defense technology industry, known for our commitment to innovation, mission success, and cutting-edge solutions. We foster a collaborative and dynamic work environment where our employees are driven by a shared passion for excellence. The Work Selected SATCOM technicians will provide technical services support of a MET AN/GSC-52 satellite terminal in Riyadh, Saudi Arabia. Responsible for operating, maintaining, monitoring, troubleshooting, and repair of Satellite Terminal systems, including connectivity to local and wide area networks, end-to end telecommunications, circuit switching systems, and Long-Haul communications/Transmissions systems. Analyzes capabilities and performance, identifies problems, takes...

Description: Join Lockheed Martin’s digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats. The 1LMX Finance Applications Team is hiring an ERP Business Analyst Staff with a strong Oracle EPM background to support the overhaul of our business application systems. What You Will Be Doing: As the Oracle EPM Business Analyst, you will work with the team to implement technology-based business solutions, partner with stakeholders and subject matter experts to identify opportunities for process improvement, oversee the implementation of system updates, and assist user transition to new ways of working. In this role, you will also assist with testing to ensure new systems meet...

Description: The Astris AI Commercial Sales Engineer serves as the critical technical bridge between our Generative AI, Agentic AI, and MLOps solutions and prospective enterprise customers across commercial and partner channels. This role combines deep technical expertise in modern AI/ML technologies with strong business acumen to demonstrate value, address technical concerns, and accelerate deal velocity in fast-moving commercial sales cycles. Sales Engineers work closely with Account Executives to understand customer requirements, deliver compelling technical demonstrations, and architect solutions that drive enterprise AI adoption and operational transformation across industries including manufacturing, supply chain, financial services, and technology. Technical Discovery & Solution Design • Lead technical discovery sessions to understand customer requirements, existing ML infrastructure, data environments, and integration constraints across diverse commercial technology...

Description: The Astris AI Government & Public Sector Sales Engineer serves as the critical technical bridge between our Generative AI, Agentic AI, and MLOps solutions and prospective customers across federal, defense, intelligence community, and state/local government agencies. This role combines deep technical expertise in modern AI/ML technologies with an understanding of government procurement processes, security requirements, and mission-critical deployment environments. Sales Engineers work closely with Account Executives and Capture Managers to understand agency requirements, navigate authority-to-operate (ATO) processes, deliver compelling technical demonstrations, and architect solutions that drive AI adoption within secure, compliant, and often air-gapped environments. This role is essential to helping government customers modernize their AI/ML capabilities while meeting stringent regulatory and security standards. Technical Discovery & Solution Design • Lead...