Lockheed Martin
Bethesda, MD, USA
Description: The Orders to Cash (OTC) Director is responsible for the organization’s strategic vision and optimization of the end-to-end cash process across post-billing process areas. The Director will provide strategic oversight and directional insight to ensure the effectiveness, resilience, and scalability of global OTC functions—including invoicing and billing, collections and cash application, and contract close out—while championing a customer service mindset that drives satisfaction and trust. Responsibilities include coordinating with Business Areas on service levels, metrics, trends and working capital improvement opportunities, promoting operational consistency across billing and collections, and governing customer master data quality through enrichment, deduplication, and maintenance. The role monitors DFAS and Non DFAS billings, cash application and AR reconciliation across multiple systems, serves as the escalation point for critical customer communications and...