Lockheed Martin
Bethesda, MD, USA
Description: The Vendor Inquiries Manager provides enterprise oversight of supplier-facing support activities within the Procure to Pay (PTP) function, with end-to-end accountability for inquiry resolution, dispute management, service performance, and operational risk mitigation across Accounts Payable (AP). The role defines and executes the Vendor Inquiries strategy, ensuring timely, accurate, and policy compliant resolution of payment status inquiries, invoice receipt questions, account discrepancies, holds, short pays, duplicate charges, and related exceptions raised by suppliers and Business Areas (BA), while safeguarding vendor master data integrity in coordination with Invoice Processing and Payments leadership. The Manager oversees inquiry intake, routing, categorization, tracking, and resolution across channels and SAP S/4 workflows, driving disciplined case management, structured escalation protocols, and root cause remediation to reduce recurring disputes, prevent...