Arrow Electronics
Casablanca, Morocco
Position: Sales Operations Associate (English Speaker) Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication. What You’ll Be Doing at Arrow? End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams. Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays. Global Stakeholder Coordination: Act as the primary liaison...