4 customer service officer jobs found in George Town

Position: Customer Service Officer (Contract 1 Year) Job Description: What You’ll Be Doing ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and...

Position: Sales Operations Officer Job Description: What You’ll Be Doing ● Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective. ● Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique...

Position: Pricing Officer Job Description: What You’ll Be Doing ● Daily interaction, review and response to requests for price quotation from battleground branches/customers. ● SQR autorenewals (Proactive renewals). ● Monitor and action supplier S&D rejected claims and interaction with Finance team to provide resolution/feedback and enhance ROWC flow. ● Support, communicate, and work along Pricing Associates III on outstanding workload. ● Strategic customer quotes / Contract and Pass-Thru Pricing review. Job Complexity ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work under moderate supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new, less obvious solutions What We Are Looking For Typically requires a 2 year degree and...

Position: Sales Operations Officer Job Description: What You’ll Be Doing Process quotation and provide customer support to new and current business. Collaborate closely with Sales and adhere to quote strategies to win new business. Provide accurate and competitive pricing to meet branch target percentage. Gathering of marketing information regarding customers, competitors and pricing. Establishes and maintains customer relationships, communications with customers and internal stakeholders to provide market information. Support customer with additional requirements such as offer stock, competitor parts, datasheet & certificate request. What We Are Looking For Diploma/Degree graduates. With at least 2-4 years of relevant experience in electronics distribution industry. Possess strong solution-mindset, independent and ability to collaborate well within as well as across functional teams. Positive, willing to learn and can-do mindset. Good...