2 program management manager jobs found in George Town, pulau pinang

Position: Customer Service Representative Job Description: Department: Arrow Global Service Chain Service Inc. / Asia Service Center Reporting Relationship: Customer Service Manager Competency Model: Sales Job Objective: To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. Key Responsibilities: All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export...

Position: Compliance Manager Job Description: What You’ll Be Doing 1. Compliance Investigations •    Lead and conduct internal investigations in ASEAN countries, with additional support for regional APAC investigations when required. •    Handle cases involving conflicts of interest, bribery/corruption, kickbacks, export control concerns, fraud, falsification of records, and workplace harassment/discrimination. •    Analyze incoming allegations and develop structured investigation plans. •    Carry out comprehensive fact finding through e Discovery review and in depth investigative interviews. •    Manage internal investigation resources and, where needed, oversee external contractors or third party investigators. •    Prepare clear, detailed investigation reports, outlining findings, conclusions, and recommendations. •    Present investigation results to business leaders and key internal stakeholders. •    Collaborate with external counsel, particularly in...