Arrow Electronics
Plano, TX
Position: Palo Alto Technical Support Engineer Job Description: What You’ll Be Doing Te chni ca l Leadership & Team Management Act as a Technical Team Lead of Tier 1 - 3 Support Engineers Provide coaching mentoring to drive individual and team success Conduct 1:1s, assist with career development planning Technical Escalation Management Serve as the primary escalation point for complex and high-severity customer issues Drive timely resolution of critical incidents while maintaining clear communication with stakeholders Partner with Engineering and Product teams on defect tracking and resolution Lead root cause analysis (RCA) and post-incident reviews Customer Experience Act as a senior point of contact for enterprise customers during major incidents Provide executive-level updates...