11 customer service jobs found in Remote, UNAVAILABLE

Overview LMI is seeking a Workload Allocation Coordinator to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support PAS leadership by managing workload allocation and tracking processes, monitoring operational metrics, and helping balance work across multiple PAS-supported contact centers.   PAS supports more than eight employee and customer contact centers, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. These contact centers provide Tier 0 through Tier 3 support and are staffed by approximately 250 to 300 agents. PAS operations rely on a common technology stack that includes Genesys Cloud, Salesforce, and ServiceNow, with AIVA deployed in several operations to support Tier 0 inquiries.   The Workload Allocation Coordinator will help maintain and optimize the workload allocation and tracking process, support workload forecasting and...

Overview LMI is seeking a Contact Center Training Specialist to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. The Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. This position is ideal for a proactive, detail-oriented professional who enjoys working in a...

Overview LMI is seeking a skilled Policy Specialist at a consultant level to support the United States Postal Service (USPS). The Policy Specialist will be part of an LMI team who will assess, adjudicate, and update/redraft USPS policies to eliminate unnecessary policies and streamline operations. The Policy Specialist will interface with the owner of policies (clients) and will provide recommendations to update policy and process, which includes, but is not limited to separation of policy and process, language that will clarify policy content, subject matter recommendations to improve USPS business, methods for improving policy management, ways to address gaps and risks in the policy/process, and content for elimination. The Policy Specialist will assist the Task Lead in monitoring risks, coordinating document progression, scheduling, data review as well as meeting planning and coordination in a virtual environment with USPS stakeholders. Work will include...

Overview LMI is seeking a Cloud Platform Engineer to provide cloud engineering support for multiple products that serve a United States Government customer.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities...

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform  expertise  with strategy and advisory capabilities. The position is remote.   The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement and a strategic advisor to VA leadership. The role ensures training and adoption approaches align to system configurations across deployments while  facilitating  executive workshops and supporting data-driven experience strategy initiatives.   Remote work is acceptable with flexibility to go into the office based on client’s request.     LMI is a new breed of digital solutions provider dedicated to accelerating government impact with...

Overview We are seeking a highly skilled Senior Mobile Application Developer for the Mountain View Team in support of the Army Training Information System (ATIS) program. This position is part of a cross-functional Agile team operating in a Scaled Agile Framework (SAFe) Agile Release Train (ART). In this role, you will be responsible for the design, development, integration, and sustainment of mobile applications that support Army-wide training management functions. You will work with product managers, designers, backend engineers, and cybersecurity specialists to deliver secure, high-performing mobile applications. The ideal candidate is a hands-on engineer who can own complex features end-to-end while contributing to mobile architecture and engineering standards. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings...

Overview LMI is seeking a Customer Success Manage r to drive customer engagement and ensure clients achieve maximum value from their LIGER tool investment by understanding their unique needs and challenges. This role involves applying LMI's customer success methodology, leveraging Success Plays, and acting as a customer advocate within the company to enhance product adoption and satisfaction. The ideal candidate will build strong relationships, promote customer success stories, and collaborate across teams to resolve issues and foster growth. This position requires an active Secret clearance.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal...

Overview LMI seeks an experienced Data Engineer to support the U.S. Army’s Holistic Health & Fitness (H2F) initiative as a member of the Analytics functional team within the H2F Program Support Team. The Data Engineer is responsible for designing, building, and maintaining data pipelines and data services that enable scientific analysis, analytics, and user engagement activities within the Holistic Health and Fitness Management System (H2FMS). This role focuses on data ingestion, transformation, storage, and accessibility, ensuring that data supporting research, analytics, and decision support is reliable, well-structured, and available for authorized use. The Data Engineer works closely with the Technical Project Manager, data governance specialists, epidemiologists, research psychologists, tactical sports scientists, data scientists, and software teams to translate analytic and research requirements into scalable data solutions under Government...

Overview LMI is seeking a commercial product pricing strategist to develop and implement complex pricing models for military equipment, technology, and services sold to government agencies. The role combines high-level financial strategy with an intricate understanding of government contracting regulations and the unique dynamics of the defense industry. Key activities include creating pricing proposals, assessing supplier leverage, and developing financial models for major systems and programs.    Responsibilities Market and Competitive Analysis: Conduct comprehensive market intelligence activities, including analysis of competitors’ pricing, market trends, and customer behavior, to inform and optimize pricing strategies for new and existing defense products. Monitor cost drivers and industry trends to enhance the company’s competitive positioning. Financial Modeling and Analysis: Develop and maintain...

Overview LMI is seeking a skilled Junior ServiceNow Implementation Specialist for a Federal DoD client. Active Secret Clearance Required. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy...

Overview LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoD client. Active Secret Clearance Required. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. This is a fully remote position.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy...