19 customer service jobs found in Remote, UNAVAILABLE

Overview LMI is seeking a skilled ServiceNow Implementation Specialist for a Federal DoW client.  This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace...

Overview LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoW client.  This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace...

Overview LMI is seeking a proficient  Technical Program Communications Coordinator  to join our dynamic and complex United States Postal Service (USPS) portfolio. We need a candidate who excels at customer service, learning and communicating new policies and procedures to external customers and internal stakeholders. This candidate should have experience utilizing advanced tools such as Power BI, Power Automate, Power Apps, and AI and Machine Learning to organize and analyze data.   This role requires someone with experience supporting government contracts, working directly with customers, and handling sensitive data. The ideal candidate will have knowledge of USPS regulations and be able to work autonomously to solve complex problems using these regulations and data analysis.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI...

Overview LMI is seeking a skilled Policy Specialist at a consultant level to support the United States Postal Service (USPS). The Policy Specialist will be part of an LMI team who will assess, adjudicate, and update/redraft USPS policies to eliminate unnecessary policies and streamline operations. The Policy Specialist will interface with the owner of policies (clients) and will provide recommendations to update policy and process, which includes, but is not limited to separation of policy and process, language that will clarify policy content, subject matter recommendations to improve USPS business, methods for improving policy management, ways to address gaps and risks in the policy/process, and content for elimination. The Policy Specialist will assist the Task Lead in monitoring risks, coordinating document progression, scheduling, data review as well as meeting planning and coordination in a virtual environment with USPS stakeholders. Work will include...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.   LMI is seeking a Functional Service Desk Agent with significant experience in DoW contracting to support the Army Contract Writing System (ACWS) as a member of the Tier 2 Functional Service...

Overview LMI is seeking a Platform Engineer to design, deploy, operate, and sustain secure cloud-native platform capabilities for a Department of War mission partner. This remote role will focus on Amazon Web Services (AWS)-hosted Kubernetes environments that connect to and operate within the Department of Defense Information Network (DODIN). The Platform Engineer will support platform architecture, infrastructure automation, container orchestration, application onboarding, cybersecurity compliance, observability, troubleshooting, and continuous service improvement. The ideal candidate is a hands-on engineer who can translate mission and application requirements into reliable, repeatable, secure, and supportable platform services. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI...

Overview LMI is seeking a Tier 3 Service Desk Technician to support Army Acquisition, Training, and Readiness (AT&R) and provide advanced technical support for the Army Contract Writing System (ACWS). ACWS is built on the Appian Platform. This position will resolve complex application, system, integration, performance, and configuration issues that require technical investigation beyond routine service desk support.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space,...

Overview LMI is seeking a Functional Contracting SME to support Army Acquisition, Training, and Readiness (AT&R) in the sustainment and enhancement of the Army Contract Writing System (ACWS). This position requires experience in DoD contracting to support ACWS.   The ideal candidate has in-depth knowledge of both Army Contracting Enterprise business processes and ACWS functional processes and the ability to investigate and resolve functional issues supporting end users across the Army Contracting Enterprise. We are especially interested in former warranted contracting officers and former contract writing system Organizational Administrators or System Administrators who can pair deep acquisition expertise with a customer-first service mindset.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade...

Overview LMI is seeking a Full-Stack Solutions Architect with strong hands-on development skills and a talent for agentic AI to join the Chief Technology Office development team. This role is for someone who doesn't just write code — they see the whole system, spot the real problem behind the request, and design the solution before they build it. You'll move fast across a portfolio of high-stakes programs, using agentic AI as leverage to turn architecture into working software at speed. This position requires an active Secret security clearance.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance...

Overview LMI is seeking a Principal Engineer, Solutions Architecture  with strong hands-on development skills and a talent for agentic AI to join the Chief Technology Office development team. This role is for someone who doesn't just write code — they see the whole system, spot the real problem behind the request, and design the solution before they build it. You'll move fast across a portfolio of high-stakes programs, using agentic AI as leverage to turn architecture into working software at speed. This position requires an active Secret security clearance.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we...

Position Summary Join a high-impact team driving Odyssey’s mission forward. As a Capture Manager , you’ll play a key role in shaping and executing our growth strategy—identifying and qualifying new business opportunities, building a robust pipeline, and leading captures from initial lead to proposal submission. This is a dynamic, fast-paced role that requires energy, initiative, and a deep understanding of the DoD landscape. You'll partner closely with Odyssey leadership and report directly to our Executive Director of Business Development and Capture, making a direct impact on our strategic direction and revenue goals.  Responsibilities Duties include, but not limited to:    Leadership and execution for the success of all assigned capture efforts. Identify and evaluate desirable opportunities for the corporate funnel and pipeline. Gather, assess, and validate customer requirements. Identify customer needs,...

Overview LMI is seeking an Applied Statistician, Forecasting & Simulation to support passport demand forecasting for the Department of State, Bureau of Consular Affairs, Passport Services.   This role is focused on applied statistics, forecasting, predictive modeling, econometrics, and simulation. The successful candidate will develop, evaluate, and refine statistical models used to forecast passport demand and help government stakeholders understand demand drivers, uncertainty, and potential future scenarios.   The ideal candidate has a strong statistical foundation, experience with time series and forecasting methods, and the ability to critically evaluate model assumptions, performance, and limitations.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.  Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities We are seeking a motivated and extremely detail-oriented Junior Python Programmer to support the development of innovative, health-focused software...

Overview LMI is seeking an Information Assurance Specialist to support Army Acquisition, Training, and Readiness (AT&R) in the sustainment and enhancement of the Army Contract Writing System (ACWS). ACWS is built on the Appian Platform. This role will support cybersecurity, compliance, risk management, and system authorization activities to help ensure ACWS meets applicable Army and DoD security requirements.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.    Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space,...

Position Summary The Space & Missile Defense Business Development Manager at Odyssey is responsible for building relationships with potential customers, gaining access to new markets, identifying new business opportunities, shaping pursuits, managing relationships with current customers, supporting associated marketing strategies, working closely with capture managers and the broader business development team, and developing and executing business development strategies on behalf of the company.   Responsibilities Duties include, but not limited to:      Conducting research to identify market trends related to Odyssey’s expertise and areas of interest; Working with Operations to leverage growth opportunities; Working with the Technical Center to maintain an understanding of corporate technical capabilities; Leading early-stage gate reviews; Maintaining a BD pipeline; Fostering long-term business...

Overview Build technology where the mission happens. We are seeking a Senior Forward Deployed Engineer to embed directly with mission users and own the technical solution from mission need through production deployment. This is a hands-on role for an engineer who enjoys solving hard, ambiguous problems—and wants to see the technology they build make a difference in the real world. You will work alongside mission users to understand what is actually happening on the ground, identify opportunities where technology can make a meaningful difference, and turn those insights into working solutions. You’ll integrate advanced technologies—including modern AI/LLM capabilities—into operational workflows, build and deploy new software capabilities, and iterate directly with users until the solution delivers measurable mission impact. This is not a role where you simply receive requirements and hand off code. You will be close to the problem, close to the user,...

Position Summary Odyssey  is seeking a Capture Management Director to lead a high-performing team of Capture Managers responsible for identifying, shaping, and winning large federal business opportunities. Reporting to the Executive Director of Business Development and Capture , this leader will oversee the company’s capture portfolio and establish the priorities, processes, and operating discipline required to support sustained growth.   This is a leadership role focused on building and managing a world-class capture organization . The Director will lead Capture Managers pursuing significant opportunities across the U.S. Air Force, Army, Navy, Space and Missile Defense (SMD), and Life Sciences markets, with particular emphasis on large Full and Open competitions, major recompetes, and strategic growth opportunities .   The Director will work closely with the Executive Director of Business Development and Capture and senior company leadership to...

Overview We’re looking for a Full Stack Engineer - Team Lead(Army) to steer our technical direction and inspire a team of skilled developers. You’ll lead a high-performing development team to craft front-end applications and design business logic that integrates seamlessly with RFID hardware. But this isn’t just about building stuff in a vacuum, it’s about getting hands-on with customers, collaborating to solve bespoke challenges, and creating solutions that directly impact DoD missions.   This role is equal parts strategic thinker , technical collaborator , and product evangelist . If you thrive in ambiguity, love building something from the ground up, and want to make a tangible difference, we want you.   Who We Are We’re not here to maintain the status quo, we’re here to rewrite it and innovate at the pace of need. Our team is laser-focused on creating cutting-edge RFID solutions for the DoD that bring passive and active RFID tech to life,...

Overview LMI is seeking a commercial product pricing strategist to develop and implement complex pricing models for military equipment, technology, and services sold to government agencies. The role combines high-level financial strategy with an intricate understanding of government contracting regulations and the unique dynamics of the defense industry. Key activities include creating pricing proposals, assessing supplier leverage, and developing financial models for major systems and programs.    Responsibilities Market and Competitive Analysis: Conduct comprehensive market intelligence activities, including analysis of competitors’ pricing, market trends, and customer behavior, to inform and optimize pricing strategies for new and existing defense products. Monitor cost drivers and industry trends to enhance the company’s competitive positioning. Financial Modeling and Analysis: Develop and maintain...