6 customer service officer jobs found in Shenzhen

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Customer Service Officer Job Description: 1. Checking customer order , make sure order meet compliance requisition 2. Make shipment happens base on customer request, extend quotation for repeat order and checking orders 3. Document preparation is need after warehouse arrange shipment 4. Need check payment detail with customer on each month end. Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Position: Customer Service Officer Job Description: sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. What You’ll Be Doing Ensure product shipment inform, return to sales, and payment Process internal system, acquaint with ERP and ORACLE system will be preferred Maintain related reports which supplier Implement other tasks assigned by supervisor and support other necessary projects What We Are Looking For Bachelor’s degree in required Fluent in English written Proficient with Microsoft Outlook / Excel/PowerPoint Knowledge of ERP system (SAP SD module preferred) Good communication skill and strong sense of commitment Data-sensitive and well-developed administrative skills Customer-oriented and good teamwork What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important...

Position: Logistics Officer Job Description: Principal Accountabilities ● Directs and coordinates the movement of all inbound, outbound, and foreign to foreign freight movement. Familiar with a variety of the field’s concepts, practices and procedures allowing this individual to provide support to internal and external customers in determining cost-effective, timely and compliant freight movements. ● Responsible for quoting freight charges utilizing preferred freight vendors. Must have comprehension of freight variables (class, weight, dimensional weights, service levels). Experience in white glove service/on site packaging is preferred. ● Relies on extensive experience and judgment to determine best methods of freight movement to assist Trade in making decisions during the order acquisition process. Provide solutions to complex logistics transactions. ● Provides outbound in transit tracking for internal and external customers. ● Shipments executed include TL, LTL and...

Position: Logistics Officer Job Description: Principal Accountabilities ● Provides support to the Sales and Operations Organizations by expediting, trouble-shooting and following up on Customer orders by utilizing their expertise in electronic ordering and ERP systems.  ● Assist assigned traders by monitoring and expediting the processing of Sales/Purchase Orders in Converge Systems. ● Track delivery of inbound purchase orders in order to ensure that sales order promised ship dates are met, or information is proactively communicated to Trader/customer.  ● Maintain data in the Oracle ERP and Xcaliber Systems including, but not limited to, Suppliers, Customers, Contacts, Notes, Items, Price Lists, Purchase and Sales Orders. ● Review sales orders for optimal carrier selection, freight service levels, special customer requirements, etc. ● Perform Export Compliance process on orders shipping outside of the United States in accordance with provided guidelines. ● Review and...

Position: Logistics Officer Job Description: Principal Accountabilities ● Provides support to the Sales and Operations Organizations by expediting, trouble-shooting and following up on Customer orders by utilizing their expertise in electronic ordering and ERP systems.  ● Assist assigned traders by monitoring and expediting the processing of Sales/Purchase Orders in Converge Systems. ● Track delivery of inbound purchase orders in order to ensure that sales order promised ship dates are met, or information is proactively communicated to Trader/customer.  ● Maintain data in the Oracle ERP and Xcaliber Systems including, but not limited to, Suppliers, Customers, Contacts, Notes, Items, Price Lists, Purchase and Sales Orders. ● Review sales orders for optimal carrier selection, freight service levels, special customer requirements, etc. ● Perform Export Compliance process on orders shipping outside of the United States in accordance with provided guidelines. ● Review and...