10 customer service jobs found in Shenzhen

Position: Customer Service officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing...

Position: Customer Service Officer Job Description: sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. What You’ll Be Doing Ensure product shipment inform, return to sales, and payment Process internal system, acquaint with ERP and ORACLE system will be preferred Maintain related reports which supplier Implement other tasks assigned by supervisor and support other necessary projects What We Are Looking For Bachelor’s degree in required Fluent in English written Proficient with Microsoft Outlook / Excel/PowerPoint Knowledge of ERP system (SAP SD module preferred) Good communication skill and strong sense of commitment Data-sensitive and well-developed administrative skills Customer-oriented and good teamwork What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important...

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Field Sales Engineer Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Senior Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Field Sales Engineer Job Description: Principal Accountabilities Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Sales Operations Officer Job Description: Principal Accountabilities ● Responsible for day-to-day guidance of assigned team. Setting direction, coping with change, listening, coaching and motivating the team. Serves as an escalation point for Arrow’s internal departments, vendor resources and customers. Serves as the customer contact for handling all elements of the returns and maintenance termination process, entering the Service Request and RMA in the business system, sending the return/cancellation request for management approval and ensuring customers are credited for the return. Responsible for receiving, confirming and tracking customer orders and other related tasks in the order processing and post sales flow to include: order entry; material procurement; coordination with the vendor, integration facilities and shippers to identify and track delivery schedules; creation and update order status reports; resolution of incoming invoices and denied claims....

Position: Field Sales Engineer Job Description: We are looking for a Field Sales Representative to join our component business. The location of this role is Shenzhen. This role will be responsible for developing all customer key relationships to ensure strong foundation for solution selling. The major objectives and challenges are to grow the customer base and size, to seek and identify potential customers and bring them up to next level at Arrow. What You’ll Be Doing Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures Serves as a liaison between Arrow’s internal resources, vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective Processes routine customer orders accurately and timely. Resolves discrepancies with...

Position: Data Governance Technical Analyst Job Description: Summary The Data Governance Technical Analyst supports enterprise Master Data Management (MDM) and governance initiatives to ensure data accuracy, integrity, and compliance across global operations. Working closely with IT, business partners, and SOX/Compliance teams, this role maintains high-quality data standards and supports global stakeholder decision-making.   What You’ll Be Doing MDM Operations & Cleansing: Create, validate, and maintain master data records across platforms including SAP, Informatica, and/or Reltio. Data Quality Analysis: Identify root causes of data anomalies, recommend corrective actions, and track governance reporting. Compliance & Audit: Partner with the SOX/Compliance team to enforce data policies, internal controls, and audit readiness. Global Collaboration: Provide regular project status, findings, and governance updates to cross-regional stakeholders in...