5 customer service jobs found in Tysons

Overview LMI is seeking a Data Analyst to support Department of Veterans Affairs (VA) modernization initiatives. These full-time positions provide scalable, hands-on analytical capacity across operational improvement, digital modernization, workflow analysis, performance measurement, data-quality assessment, reporting, and decision support.     This position follows a hybrid work model, with an expectation of approximately 25% onsite presence at LMI’s Tysons headquarters or Washington, DC.   The analysts will turn business and mission questions into defensible analysis by identifying data needs, assessing source quality, preparing and validating data, performing exploratory and recurring analysis, and presenting results in clear, decision-ready formats. Work may include ad-hoc analysis, dashboards, baselines, trends, cohorts, data profiling, and support to pilots or implementation decisions.   The role works closely with...

Overview LMI is seeking a Senior Program Manager to serve as the highly embedded, day-to-day program leader for a Department of Veterans Affairs (VA) digital modernization and artificial intelligence program. This full-time role is the visible prime point of accountability for integrated execution, customer coordination, staffing, subcontractor performance, risk, schedule, quality, financial health, and partner integration.   The Senior Program Manager will lead and coach an approximately 20+ person LMI team plus an integrated subcontractor team spanning program management, human-centered design, data and analytics, clinical informatics, architecture, engineering, governance, quality assurance, change, and adoption. The program operates through an integrated delivery model that connects use-case discovery and prioritization, solution design, piloting, implementation, measurement, and continuous improvement across multiple concurrent workstreams. The Senior...

Overview LMI is seeking a Service Design Analyst to support a large-scale retail modernization initiative. This role blends human-centered design, process analysis, and experience strategy to improve how people, technology, and operations connect across complex service environments. The ideal candidate has experience with point-of-sale (POS) or other retail systems, understands customer and employee journeys, and excels at facilitating workshops that turn insights into measurable business and technology outcomes.   At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting...

Overview The Subcontract s Management business partner will provide dedicated , direct support and be responsible for comprehensive, end-to-end lifecycle management of P rocurement /Subcontracts activities in direct support of high-priority government program . This role plays a critical part in advancing program objectives by providing direct program support, driving rapid response to acquisition needs, and ensuring mission success through strategic partnerships and rapid procurement.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes...

Overview LMI is seeking a highly experienced  Senior Capture Manager  to drive growth and capture initiatives within the  Defense Market . In this role, you will leverage LMI’s capabilities, talent, and resources to develop innovative solutions that address the nation's most complex challenges. We are looking for a strategic thinker who can align business objectives to craft winning strategies, develop proposal artifacts, guide technical solutions, and lead diverse teams. Expertise in price-to-win methodologies and a focus on increasing our Probability of Win (PWIN) within the Defense market.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal...