8 jobs found in Gelugor

Position: Customer Service Officer Job Description: What You’ll Be Doing ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Customer Service Representative Job Description: What You’ll Be Doing ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing...

Position: Senior Field Applications Engineer Job Description: What You’ll Be Doing Drive demand creation across the ASEAN region by maximizing Arrow content on designs. Be a team leader and technical spokesperson to suppliers to represent Arrow. Understand customer needs and leverage Arrow’s Business Development and Engineering Services resources to facilitate solutions for customers. Apply technical knowledge to influence designs utilizing solution selling, resources, and strategies. Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation. Technical calibrations with marketing, sales and Suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales. Work closely with Marketing to manage supplier expectations. Building and developing relationships with Suppliers and...

Position: Senior Financial Analyst Job Description: What You’ll Be Doing Act as a trusted business and financial advisor to regional management and sales teams Deliver detailed P&L analysis monthly to finance and regional leadership. Including but not limited to variance and trend analysis and offering finance/operational insights where applicable Provide comprehensive reporting on financial statements, business metrics, KPI’s, headcount and costs Participate in the annual planning and budgeting processes to support executive decision making Create financial models to support data driven decision making on profitability, ROWC, ROI, pricing, special transactions, extended payment terms Participate in finance initiatives and projects Work cross functionally with various teams locally and globally to complete assignments Contribute ideas to continually improving processes and drive efficiency within the organization Have a strong understanding of the business...

Position: Customer Service Representative Job Description: Job Objective: To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. Key Responsibilities: All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licences. Be accountable for delivery to the customers and resolution of shipping and price discrepancies....

Position: Assistant Manager, Materials Planning Job Description: What You’ll Be Doing ● Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs. ● Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department. ● Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests. ● Track and report quality issues using reports from system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues. ● Manages a team responsible for maintaining inventory ● Implement...

Position: Account Manager Job Description: What You’ll Be Doing ● Drive Sales growth through new customer acquisition and rebuilding of underpenetrated and neglected relationships. Responsible to both build and maintain influential customer and supplier business relationships.  ● Act strategically to identify and target emerging areas for high growth, profit, and differentiation (e.g., fast growing, small to mid-size businesses) through knowledge of the market, territory, and relationships with suppliers and customers. Responsible for identifying issues related to the emerging customer and market needs and generating leads and follows-ups obtained through suppliers and Arrow internal sources. Through evaluation of qualified leads and analysis prioritizes high-return opportunities to solve customer problems and create demand for Arrow’s full range of solutions, products, and services.  ● Responsible for Sales Generation through driving and creating new opportunities and...

Position: Senior Customer Service Representative Job Description: What You’ll Be Doing To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage...